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web page music loads in IE but not Firefox. Have downloaded Windows Media Player Firefox plug in but still nothing. Any other suggestions?

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Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • Garmin Communicator Plug-In 4.1.0.0
  • Google Update
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • 5.1.30514.0
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Anti-Banner 13.0.2.718 (anti_banner@kaspersky.com) (Inactive)
  • Dangerous Websites Blocker 13.0.2.718 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.2.718 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.2.718 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.2.718 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Q45/Q43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e12
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 3646103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
MarkRH 4 solutions 46 answers

Link to the site with the issue would help.

Link to the site with the issue would help.
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

rmrail said

Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks

The website is members.shaw.ca/quiltybarb

''rmrail [[#question-1052133|said]]'' <blockquote> Can't get any sound when I open one webpage in Firefox but sound works in Internet Explorer. sound files are .wmv and mp3 format. I have Windows Media Player Firefox Plug in installed and set to always activiate. Also have Quicktime & Shockwave activated. Any suggestions. Operating system is Windows 7. Thanks </blockquote> The website is members.shaw.ca/quiltybarb
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

I have confirmed the issue. Firefox does not play the music, even thou the plugin shows on the address bar. No issue with Win IE.

I've called the big guys to help you. Good luck.

I have confirmed the issue. Firefox does not play the music, even thou the plugin shows on the address bar. No issue with Win IE. I've called the big guys to help you. Good luck.

Modified by FredMcD

jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

There are a couple issues here that might be the culprit. One is that the player is hidden using a variety of techniques and Firefox often suppresses hidden content because it can be annoying not to be able to control your experience with media. Another possible issue is that the embed tag doesn't specify a content type. Firefox appears to be guessing anyway, and in my case asking whether to activate the QuickTime plugin, but then nothing plays.

To test what would happen if both of those were addressed, you can run this script using Firefox's Web Console. It grabs the address of the media and creates a new embed that is visible and specifies the content type. Here's how to use it:

Select the following long line of code and copy it:

function reEmbedMpeg(em){var el=document.createElement("embed"); el.setAttribute("type","audio/mpeg"); el.setAttribute("src",em.src); el.setAttribute("style","height:20px;width:200px;position:fixed;right:0;top:0"); document.body.appendChild(el);} reEmbedMpeg(document.querySelector("embed"));

When viewing the problem page, press Ctrl+Shift+k to open the Web Console in the lower part of the tab.

Paste the code next to the caret (>>) on the bottom line and press Enter to run it. A player should appear in the upper left corner, the progress bar should show downloading and then the content should play.

Obviously it's not practical to hack every web page you find, but if this is your site or you would be interesting in contacting the owner, hopefully this post will help in getting this working in Firefox.

There are a couple issues here that might be the culprit. One is that the player is hidden using a variety of techniques and Firefox often suppresses hidden content because it can be annoying not to be able to control your experience with media. Another possible issue is that the embed tag doesn't specify a content type. Firefox appears to be guessing anyway, and in my case asking whether to activate the QuickTime plugin, but then nothing plays. To test what would happen if both of those were addressed, you can run this script using Firefox's Web Console. It grabs the address of the media and creates a new embed that is visible and specifies the content type. Here's how to use it: Select the following long line of code and copy it: function reEmbedMpeg(em){var el=document.createElement("embed"); el.setAttribute("type","audio/mpeg"); el.setAttribute("src",em.src); el.setAttribute("style","height:20px;width:200px;position:fixed;right:0;top:0"); document.body.appendChild(el);} reEmbedMpeg(document.querySelector("embed")); When viewing the problem page, press Ctrl+Shift+k to open the Web Console in the lower part of the tab. Paste the code next to the caret (>>) on the bottom line and press Enter to run it. A player should appear in the upper left corner, the progress bar should show downloading and then the content should play. Obviously it's not practical to hack every web page you find, but if this is your site or you would be interesting in contacting the owner, hopefully this post will help in getting this working in Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Note that you can also use the HTML5 media player to play the file if you would create an AUDIO tag.

function reEmbedMpeg(ob){var el=document.createElement("audio");el.setAttribute("src",ob.querySelector("embed").src); el.setAttribute("autoplay","true");el.setAttribute("controls","");el.setAttribute("style","width:200px;position:fixed;right:0;top:0"); ob.parentNode.replaceChild(el,ob);} reEmbedMpeg(document.querySelector("object"));
Note that you can also use the HTML5 media player to play the file if you would create an AUDIO tag. <pre><nowiki>function reEmbedMpeg(ob){var el=document.createElement("audio");el.setAttribute("src",ob.querySelector("embed").src); el.setAttribute("autoplay","true");el.setAttribute("controls","");el.setAttribute("style","width:200px;position:fixed;right:0;top:0"); ob.parentNode.replaceChild(el,ob);} reEmbedMpeg(document.querySelector("object"));</nowiki></pre>

Question owner

All this coding is beyond me. It is my website and I am using WebEasy Professional 10 by Avanquest to create it. Sound works in Internet Explorer. So it must be Firefox that is the issue. What do I need to do the Firefox program to make it work?

All this coding is beyond me. It is my website and I am using WebEasy Professional 10 by Avanquest to create it. Sound works in Internet Explorer. So it must be Firefox that is the issue. What do I need to do the Firefox program to make it work?
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Are you using the "background audio" feature described in this article: http://www.vcom.com/webeasyhelp/Adding_Sound_Effects_or_Music.htm

If that is limited to an invisible player, you may have to use a different method to play the music in Firefox. I am not very familiar with WebEasy so at this point I don't have a recommendation.

Are you using the "background audio" feature described in this article: http://www.vcom.com/webeasyhelp/Adding_Sound_Effects_or_Music.htm If that is limited to an invisible player, you may have to use a different method to play the music in Firefox. I am not very familiar with WebEasy so at this point I don't have a recommendation.
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

I did some poking around in my Page Info. I placed all plugins to on. Still nothing. I then checked the Media page. Look at the entry for MP3. Why is this dimmed out?

I did some poking around in my '''Page Info.''' I placed all plugins to on. Still nothing. I then checked the Media page. Look at the entry for MP3. Why is this dimmed out?
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

Cleared cookies / cleared cache. Nothing.

I even copied the web link to the mp3. The page loaded, the plugin was active, but still nothing.

Cleared cookies / cleared cache. Nothing. I even copied the web link to the mp3. The page loaded, the plugin was active, but still nothing.
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

Just had an idea; I opened my VCL player and entered the mp3 link. It played just fine. (Nice music, by the way)

Just had an idea; I opened my VCL player and entered the mp3 link. It played just fine. (Nice music, by the way)
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

Hi FredMcD, the embed is hidden using CSS and a height set to 0. Firefox often does not activate plugins under these conditions.

Hi FredMcD, the embed is hidden using CSS and a height set to 0. Firefox often does not activate plugins under these conditions.
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

Ahh I see

Ahh I see
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

It works for me with the audio tag. You can add an object tag as a fallback for IE

<audio src="welcometomyworld.mp3" autoplay="true"> <object classid="CLSID:22D6F312-B0F6-11D0-94AB-0080C74C7E95" codebase="http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab#Version=6,4,5,715" type="application/x-oleobject" style="visibility: hidden;" width="0" height="0"> <param name="AutoStart" value="1"> <param name="Loop" value="0"> <param name="ShowControls" value="0"> <param name="ShowDisplay" value="0"> <param name="ShowStatusBar" value="0"> <param name="AnimationAtStart" value="0"> <param name="FileName" value="welcometomyworld.mp3"> </object> </audio>

You can check the page source with this code in the Web Console (Firefox/Tools > Web Developer) to see what the audio tag looks like.

function reEmbedMpeg(ob){var el=document.createElement("audio");el.setAttribute("src",ob.querySelector("embed").src); el.setAttribute("autoplay","true"); ob.parentNode.replaceChild(el,ob);} reEmbedMpeg(document.querySelector("object"));

See also:

It works for me with the audio tag. You can add an object tag as a fallback for IE <audio src="welcometomyworld.mp3" autoplay="true"> <object classid="CLSID:22D6F312-B0F6-11D0-94AB-0080C74C7E95" codebase="http://activex.microsoft.com/activex/controls/mplayer/en/nsmp2inf.cab#Version=6,4,5,715" type="application/x-oleobject" style="visibility: hidden;" width="0" height="0"> <param name="AutoStart" value="1"> <param name="Loop" value="0"> <param name="ShowControls" value="0"> <param name="ShowDisplay" value="0"> <param name="ShowStatusBar" value="0"> <param name="AnimationAtStart" value="0"> <param name="FileName" value="welcometomyworld.mp3"> </object> </audio> You can check the page source with this code in the Web Console (Firefox/Tools > Web Developer) to see what the audio tag looks like. <pre><nowiki>function reEmbedMpeg(ob){var el=document.createElement("audio");el.setAttribute("src",ob.querySelector("embed").src); el.setAttribute("autoplay","true"); ob.parentNode.replaceChild(el,ob);} reEmbedMpeg(document.querySelector("object"));</nowiki></pre> ---- See also: *https://developer.mozilla.org/en-US/docs/Web/HTML/Element/audio
FredMcD
  • Top 10 Contributor
4230 solutions 59023 answers

Guys, found another user with the same problem'

https://support.mozilla.org/en-US/questions/1052639

Guys, found another user with the same problem' https://support.mozilla.org/en-US/questions/1052639
jscher2000
  • Top 10 Contributor
8642 solutions 70690 answers

That is not the same problem.

That is not the same problem.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

^^ That is a different problem.

In this case Firefox can play the file, but doesn't start playing because the player is hidden. In the other case(s) Firefox isn't able to play the files for some reason, possible because its header isn't recognized or is otherwise causing problems.

^^ That is a different problem. In this case Firefox can play the file, but doesn't start playing because the player is hidden. In the other case(s) Firefox isn't able to play the files for some reason, possible because its header isn't recognized or is otherwise causing problems.