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I open a new tab but the boxes have gone and comes with 'The address isn't valid'

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I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this:

'The address isn't valid

The URL is not valid and cannot be loaded.

I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this: 'The address isn't valid The URL is not valid and cannot be loaded.

Modified by Claire Louise Bell

Chosen solution

Oh dear.

Unfortunetly you will have to do a clean re-install of firefox.

https://www.mozilla.org/en-GB/firefox/new/

Make sure to re-start your PC inbetween intallations

Good luck

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 16.0 r0
  • VLC media player Web Plugin 2.1.0
  • iTunes Detector Plug-in

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 240
  • adapterDescription2:
  • adapterDeviceID: 0x0ca3
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 9-13-2013
  • driverDate2:
  • driverVersion: 9.18.13.2723
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 240 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No

Question owner

Here is a screen shot.

Here is a screen shot.
Bradforth 10 solutions 85 answers

Hey xclairebell

A Screenshot YAY I love them ^^

Lets get to work. I would first restore your homepage to default just to be sure. I would do this by: "options>general>restore to default" Then restart firefox and try again

If that doesnt work then a reinstall of firefox may be needed which can be done here https://www.mozilla.org/en-US/firefox/channel/#firefox

Hope this helped Brad

Hey xclairebell A Screenshot YAY I love them ^^ Lets get to work. I would first restore your homepage to default just to be sure. I would do this by: "options>general>restore to default" Then restart firefox and try again If that doesnt work then a reinstall of firefox may be needed which can be done here https://www.mozilla.org/en-US/firefox/channel/#firefox Hope this helped Brad

Question owner

I have no option like that under general, can't find it any where :/

I have no option like that under general, can't find it any where :/

Question owner

Never mind found it but it hasn't made a difference

Never mind found it but it hasn't made a difference
Bradforth 10 solutions 85 answers

Hello again

I would then try to refresh firefox

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thanks Brad

Hello again I would then try to refresh firefox The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thanks Brad

Question owner

That just made things worse and now Google doesn't work

That just made things worse and now Google doesn't work
Bradforth 10 solutions 85 answers

Chosen Solution

Oh dear.

Unfortunetly you will have to do a clean re-install of firefox.

https://www.mozilla.org/en-GB/firefox/new/

Make sure to re-start your PC inbetween intallations

Good luck

Oh dear. Unfortunetly you will have to do a clean re-install of firefox. https://www.mozilla.org/en-GB/firefox/new/ Make sure to re-start your PC inbetween intallations Good luck

Question owner

I have sorted it.

I have sorted it.
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Bookmark and use this; Mozilla Search Reset {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.


Settings Guard for Firefox {web link} Detects and resets changes to settings that are frequently done by add-ons and application installers.

Bookmark and use this; '''[https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page. ---------------- '''[https://addons.mozilla.org/en-US/firefox/addon/settings-guard Settings Guard for Firefox]''' {web link} Detects and resets changes to settings that are frequently done by add-ons and application installers.
3142 0 solutions 4 answers

Claire Louise Bell said

I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this: 'The address isn't valid The URL is not valid and cannot be loaded.
''Claire Louise Bell [[#question-1050975|said]]'' <blockquote> I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this: 'The address isn't valid The URL is not valid and cannot be loaded. </blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

You can check the browser.newtab.url pref on the about:config page and set that pref to your preferred new tab page.

  • the default new tab page with the tiles is about:newtab
  • the default home page is about:home
  • for a blank page you can use about:blank

The browser.newtabpage.enabled pref should be set to true to use the page set via browser.newtab.url as the new tab page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can check the <b>browser.newtab.url</b> pref on the <b>about:config</b> page and set that pref to your preferred new tab page. * the default new tab page with the tiles is <b>about:newtab</b> * the default home page is <b>about:home</b> * for a blank page you can use <b>about:blank</b> The browser.newtabpage.enabled pref should be set to true to use the page set via browser.newtab.url as the new tab page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config
3142 0 solutions 4 answers

I got about:blankto produce a new blank page, but the other two settings had no effect. Also, when \i click on Reply in our e-mail I ge t a new tab with virus warning

I got about:blankto produce a new blank page, but the other two settings had no effect. Also, when \i click on Reply in our e-mail I ge t a new tab with virus warning
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.


A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------------------------- . '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link} ------------------------ You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. ----------------------------- A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post.
jayhubb 0 solutions 2 answers

Claire Louise Bell said

I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this: 'The address isn't valid The URL is not valid and cannot be loaded.
''Claire Louise Bell [[#question-1050975|said]]'' <blockquote> I open up a new tab and it used to show up my recent history in about 12 boxes but now I get this: 'The address isn't valid The URL is not valid and cannot be loaded. </blockquote>
jayhubb 0 solutions 2 answers

It happened today on 7/6 after 6pm Pacific Daylight time. I opened a new tab and instead of a blank page it is a yahoo search page, but doesn't look like an true yahoo page. I opened another tab and it says in huge letters The address isn't valid. It looks like some one is hacking my browser. I do not want to delete and reload that doesn't solve the problem. Mozilla is open source browser and my favorite browser. I downloaded Panda Free Antivirus and I don't know if that had anything to do with it. Thanks for your help

It happened today on 7/6 after 6pm Pacific Daylight time. I opened a new tab and instead of a blank page it is a yahoo search page, but doesn't look like an true yahoo page. I opened another tab and it says in huge letters The address isn't valid. It looks like some one is hacking my browser. I do not want to delete and reload that doesn't solve the problem. Mozilla is open source browser and my favorite browser. I downloaded Panda Free Antivirus and I don't know if that had anything to do with it. Thanks for your help
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Most anti-virus can't detect mal-ware.

Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

mac

http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291

Most anti-virus can't detect mal-ware. Check the programs that are on your computer '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Go thru the list. If you find something that you don't know what it is, use a web search. '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Troubleshoot Firefox Issues Caused By Malware]''' {web link} :mac http://www.clamxav.com/ free malware scanner for Mac OS X https://discussions.apple.com/docs/DOC-3291
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall