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Video Download Helper a firefox add-on also downloads the "istartsurf" hijacker on all internet search engines, get he message to Firefox developers.

Posted

I have downloaded Video Download Helper from the Firefox "add-ons" tab. It also loads the hijacker "istartsurf" that then attaches itself to all other web browsing programs like IE 11 and Chrome. There is no way of uninstalling the hijacker and it is always there in the background. I have uninstalled and reinstalled Firefox twice as well as uninstalled Chrome completely and the problem is still there. How do we get this hijacker reported to Firefox? I only used Video Download Helper because I thought it would be safe as I got it through the add-ons menu of Firefox. Not impressed. Can anyone suggest a video download add on that will work on vimeo and does NOT have malware/adware/hijacker issues?

I have downloaded Video Download Helper from the Firefox "add-ons" tab. It also loads the hijacker "istartsurf" that then attaches itself to all other web browsing programs like IE 11 and Chrome. There is no way of uninstalling the hijacker and it is always there in the background. I have uninstalled and reinstalled Firefox twice as well as uninstalled Chrome completely and the problem is still there. How do we get this hijacker reported to Firefox? I only used Video Download Helper because I thought it would be safe as I got it through the add-ons menu of Firefox. Not impressed. Can anyone suggest a video download add on that will work on vimeo and does NOT have malware/adware/hijacker issues?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 16.0 r0

Application

  • Firefox 36.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 146d103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 4-21-2010
  • driverDate2:
  • driverVersion: 8.15.10.2119
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Bradforth 10 solutions 85 answers

Hey Pnvj11 I am sorry that you have had this experiance.

I have forwarded your concerns to other support mozillians and to bump it up the ladder so to speak.

The only other advice I could give would be for you to install an anti-malware program to see if that helps the situation. I would personally recomend

https://www.malwarebytes.org

Good luck Brad

Hey Pnvj11 I am sorry that you have had this experiance. I have forwarded your concerns to other support mozillians and to bump it up the ladder so to speak. The only other advice I could give would be for you to install an anti-malware program to see if that helps the situation. I would personally recomend https://www.malwarebytes.org Good luck Brad
Bradforth 10 solutions 85 answers

Helpful Reply

Update.

A way to exclude the possability of this occuring in the future and to report it to mozilla would be to go to the listing of the extension at AMO (https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/) - there is a "report abuse" button on that page which will generate a notification to the addon reviewers at mozilla.

Cheers agagin and good luck Brad

Update. A way to exclude the possability of this occuring in the future and to report it to mozilla would be to go to the listing of the extension at AMO (https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/) - there is a "report abuse" button on that page which will generate a notification to the addon reviewers at mozilla. Cheers agagin and good luck Brad
FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.


Have you checked with the add-ons support site?

Mal-ware can come from anywhere.

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. ---------------------- Have you checked with the add-ons support site? Mal-ware can come from anywhere.