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FF Desktop-36.01-Unable To Download Videos or Screenshot using Addons
Upgraded to 36.01 last night.
Tried using DownloadHelper for YouTube downloading and Awesome Screenshots for screenshots.
Plugins work, but once the process for downloading/saving to hard drive occurs nothing is downloaded/saved.
I have completed a FF Refresh and reloaded both plugins, same issue.
I have restarted the computer and issue remains.
Hi tbohannon, there is a problem with the old version of DownloadHelper in Firefox 36. They are working on a new version, which you can download and help test from this discussion page:Read this answer in context 👍 1
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Have you contacted the support sites of those programs?
Separate Issue; Your System Details shows;
Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 10.1.13
Having more than one version of a program may cause issues.
These are disabled as there is no method to remove them in Extensions.
Plugins are programs that are found on your computer.
Check the programs that are on your computer
Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.
But I pretty sure this is not what is blocking downloads from DownloadHelper and Awesome Screenshot...I installed FireShot and YouTube Enhancer Plus and they are working...so I am thinking this something with the updates of FF 36.01 breaking these two Extensions.
I use these extension every day multiple times a day and they were working fine before I upgrade FF to 36.01.
Hi tbohannon, there is a problem with the old version of DownloadHelper in Firefox 36. They are working on a new version, which you can download and help test from this discussion page:
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