Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

suddenly I can't log into email on this computer only

  • 3 replies
  • 5 have this problem
  • 110 views
  • Last reply by Ecstatic

Ecstatic
Ecstatic

Yesterday I logged into my email account and today I can access the internet but not email. Are there simple things I can try? I have Ubuntu Linux and Firefox, but am a newbie.

Yesterday I logged into my email account and today I can access the internet but not email. Are there simple things I can try? I have Ubuntu Linux and Firefox, but am a newbie.

Chosen solution

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Read this answer in context 👍 1

All Replies (3)

curtisa
curtisa

Hello Ecstatic,

Why can't you access your email? Is there an error message? Or what happens?

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thanks, Curtis

cor-el
cor-el
  • Moderator

Chosen Solution

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Edit > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Edit > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Ecstatic
Ecstatic Question owner

Ecstatic said

Yesterday I logged into my email account and today I can access the internet but not email. Are there simple things I can try? I have Ubuntu Linux and Firefox, but am a newbie.

Thanks to everyone who posted a response. I did as you stated and now I no longer have the problem. My cable provider was stumped and never suggested this as a solution. Next time I'll come here first.