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Can't print from Browser

Posted

I have Win 8.1, HP Prem C310 printer. When I ask for a print preview it comes up blank. If I go to print before or after preview I get a blank page. Happens in email,(Yahoo) or any website I might want a copy of, like receipts. I have done the Pref.js procedure and all the ones before it. No problem printing in IE. This is a fairly, a month or so, recent problem but I don't know what the change was that instigated this problem.

I have Win 8.1, HP Prem C310 printer. When I ask for a print preview it comes up blank. If I go to print before or after preview I get a blank page. Happens in email,(Yahoo) or any website I might want a copy of, like receipts. I have done the Pref.js procedure and all the ones before it. No problem printing in IE. This is a fairly, a month or so, recent problem but I don't know what the change was that instigated this problem.

Chosen solution

Changed to 1.2 and it works fine!!

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • Sony SOME
  • Unity Player 4.5.2f1
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Norton Toolbar 2014.7.10.12 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 2600 (Microsoft Corporation - WDDM v1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x9581
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 143210cf
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 6-20-2012
  • driverDate2:
  • driverVersion: 8.97.10.6
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 2600 (Microsoft Corporation - WDDM v1.1) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.privatebrowsing.autostart: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140923175406
  • browser.startup.homepage: about:blank
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.zoom.full: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-gmpopenh264.lastUpdate: 1415468467
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1420993024
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1420996193
  • places.history.expiration.transient_current_max_pages: 53635
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flash: 1
  • plugin.state.java: 2
  • plugin.state.nppdf: 2
  • plugin.state.npqtplugin: 2
  • plugin.state.npspwrap: 2
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1420564913

Misc

  • User JS: No
  • Accessibility: No
deadrat 3 solutions 63 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.


When the Firefox Safe Mode window appears, select "Start in Safe Mode".

Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode from the Help menu: * click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. When the Firefox Safe Mode window appears, select "Start in Safe Mode". :[[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem.
deadrat 3 solutions 63 answers

Helpful Reply

If you cannot see any content on pages you printed or in print preview, the cause might be margins which are set too high.

  1. In order to check the margins, we need to go to File > Page Setup.
  2. Once this is done, switch to the Margins & Header/Footer tab.
  3. Check what's set there under Margins.

The following are the default values for Margins:

Right: 12.7

Top: 12.7

Left: 12.7

Bottom: 12.7

Check these values accordingly and change them if necessary.

If you cannot see any content on pages you printed or in print preview, the cause might be margins which are set too high. #In order to check the margins, we need to go to ''File'' > ''Page Setup''. #Once this is done, switch to the ''Margins & Header/Footer'' tab. #Check what's set there under ''Margins''. The following are the default values for ''Margins'': '''Right''': 12.7 '''Top''': 12.7 '''Left''': 12.7 '''Bottom''': 12.7 Check these values accordingly and change them if necessary.

Helpful Reply

Ok safe mode made no difference. DeadRat may have something, my top margin was very much huge. Changed all to 12.7 what ever that is. Now fire fox locks up totally when I ask for a print preview. And so it continues....

Ok safe mode made no difference. DeadRat may have something, my top margin was very much huge. Changed all to 12.7 what ever that is. Now fire fox locks up totally when I ask for a print preview. And so it continues....

Chosen Solution

Changed to 1.2 and it works fine!!

Changed to 1.2 and it works fine!!