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Why does Firefox attempt at startup to download login.aspx.pdf from my bank

Posted

Ever time I startup Firefox the download arrow shows three attempts to download LOGIN.ASPX.PDF from my bank's website. They always fail. What is this? Why is it happening? How can I make it stop?

Thanks

Ever time I startup Firefox the download arrow shows three attempts to download LOGIN.ASPX.PDF from my bank's website. They always fail. What is this? Why is it happening? How can I make it stop? Thanks

Additional System Details

Installed Plug-ins

  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • GEPlugin
  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.31211.0
  • NPWLPG
  • iTunes Detector Plug-in
  • npGuide 动态链接库
  • npmedia 动态链接库

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

FredMcD
  • Top 10 Contributor
4261 solutions 59658 answers

Have you tried to stop the download? Is this download something that you may have asked for? Are you sure it's downloading from the bank?


Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Have you tried to stop the download? Is this download something that you may have asked for? Are you sure it's downloading from the bank? ----------------- Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

I can't stop the download as it happens almost instantly when Firefox starts.

The download status says "Failed - Suntrust.com - <time stamp>" Suntrust.com is my bank. Application Basics


Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.2.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Greasemonkey Version: 2.1 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: Lavasoft Search Plugin Version: 0.6 Enabled: true ID: jid1-yZwVFzbsyfMrqQ@jetpack

Name: TinEye Reverse Image Search Version: 1.1 Enabled: true ID: tineye@ideeinc.com

Name: Microsoft .NET Framework Assistant Version: 1.2.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Personas Plus Version: 1.7.3 Enabled: false ID: personas@christopher.beard

Graphics


Adapter Description: ATI Radeon HD 4250 Graphics Adapter Drivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9715 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-10-2010 Driver Version: 8.710.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04441025 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4250 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.newtab.url: http://eloptac.com browser.places.importDefaults: false browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 7 browser.places.updateRecentTagsUri: false browser.search.useDBForOrder: true browser.sessionstore.max_resumed_crashes: 100 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: http://eloptac.com/ browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 browser.tabs.onTop: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: true gfx.blacklist.suggested-driver-version: 10.6 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1414677954 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1420376273 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1420376279 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1300057496 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npyaxmpb: 0 print.print_printer: Adobe PDF

<Print.print_printer data removed to get under 10,000 character limit>

privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1418150352

user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: true Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


I can't stop the download as it happens almost instantly when Firefox starts. The download status says "Failed - Suntrust.com - <time stamp>" Suntrust.com is my bank. Application Basics ------------------ Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.2.1 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Greasemonkey Version: 2.1 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Name: Lavasoft Search Plugin Version: 0.6 Enabled: true ID: jid1-yZwVFzbsyfMrqQ@jetpack Name: TinEye Reverse Image Search Version: 1.1 Enabled: true ID: tineye@ideeinc.com Name: Microsoft .NET Framework Assistant Version: 1.2.1 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Personas Plus Version: 1.7.3 Enabled: false ID: personas@christopher.beard Graphics -------- Adapter Description: ATI Radeon HD 4250 Graphics Adapter Drivers: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 256 Device ID: 0x9715 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-10-2010 Driver Version: 8.710.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 04441025 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 4250 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.newtab.url: http://eloptac.com browser.places.importDefaults: false browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 7 browser.places.updateRecentTagsUri: false browser.search.useDBForOrder: true browser.sessionstore.max_resumed_crashes: 100 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: http://eloptac.com/ browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 browser.tabs.onTop: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 34.0.5 font.internaluseonly.changed: true gfx.blacklist.suggested-driver-version: 10.6 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1414677954 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1420376273 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1420376279 places.history.expiration.transient_current_max_pages: 104858 places.history.expiration.transient_optimal_database_size: 167772160 places.last_vacuum: 1300057496 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npyaxmpb: 0 print.print_printer: Adobe PDF <Print.print_printer data removed to get under 10,000 character limit> privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1418150352 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: true Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------
cor-el
  • Top 10 Contributor
  • Moderator
17541 solutions 158612 answers

You can check the download folder in the Downloads Manager (Library).

You can check for problems with the sessionstore.js file in the Firefox profile folder that store session data.

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

You can check the download folder in the Downloads Manager (Library). You can check for problems with the sessionstore.js file in the Firefox profile folder that store session data. *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Multiple_profile_files_created Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).
FredMcD
  • Top 10 Contributor
4261 solutions 59658 answers

Are these settings the way you want them? Just checking.

browser.newtab.url: http://eloptac.com

browser.startup.homepage: http://eloptac.com/


Try this; Unplug your computer from the web. Now start Firefox. Do you have time to grab the download?

Are these settings the way you want them? Just checking. browser.newtab.url: http://eloptac.com browser.startup.homepage: http://eloptac.com/ ------------------------ Try this; Unplug your computer from the web. Now start Firefox. Do you have time to grab the download?
FredMcD
  • Top 10 Contributor
4261 solutions 59658 answers

Type about:preferences#general<enter> in the address bar.

Turn on Always ask me where to save files You can turn this off later.

Type '''about:preferences#general'''<enter> in the address bar. Turn on '''Always ask me where to save files''' You can turn this off later.