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MESSAGE: "ADD-ON DOWNLOADED FROM banking.westpac.com.au COULD NOT BE INSTALLED BECAUSE IT APPEARS TO BE CORRUPT"

Posted

Attempting to download this account aggregation add-on from the Westpac Bank account site, but each time I get a 'corrupt' message.

Attempting to download this account aggregation add-on from the Westpac Bank account site, but each time I get a 'corrupt' message.

Chosen solution

This happens if an extension is signed. It is possible that your security software has scanned the XPI file v(ZIP archive) and has broken the file by doing this.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work.

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GamerFreak 7 solutions 69 answers

The problem you are having seems to be with the add on it self. Unless you have tried it on other browsers and it worked, If so please let me know and I will further help you.

Thank you for contacting Mozilla Support.

The problem you are having seems to be with the add on it self. Unless you have tried it on other browsers and it worked, If so please let me know and I will further help you. Thank you for contacting Mozilla Support.

Question owner

GamerFreak said

The problem you are having seems to be with the add on it self. Unless you have tried it on other browsers and it worked, If so please let me know and I will further help you. Thank you for contacting Mozilla Support.

No, the problem is with the Westpac add-on for Firefox, it is not needed for IE or other browsers. I tried it again and still get the same message that it downloads but will not install because the add-on itself is corrupt. Once I acknowledge the message it disappears and there is no download to check.

''GamerFreak [[#answer-670259|said]]'' <blockquote> The problem you are having seems to be with the add on it self. Unless you have tried it on other browsers and it worked, If so please let me know and I will further help you. Thank you for contacting Mozilla Support. </blockquote> No, the problem is with the Westpac add-on for Firefox, it is not needed for IE or other browsers. I tried it again and still get the same message that it downloads but will not install because the add-on itself is corrupt. Once I acknowledge the message it disappears and there is no download to check.
the-edmeister
  • Top 25 Contributor
  • Moderator
5433 solutions 40564 answers

Please contact Westpac support for help with their add-on for Firefox.

Please contact Westpac support for help with their add-on for Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161655 answers

Chosen Solution

This happens if an extension is signed. It is possible that your security software has scanned the XPI file v(ZIP archive) and has broken the file by doing this.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work.

This happens if an extension is signed. It is possible that your security software has scanned the XPI file v(ZIP archive) and has broken the file by doing this. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work.

Question owner

cor-el said

This happens if an extension is signed. It is possible that your security software has scanned the XPI file v(ZIP archive) and has broken the file by doing this. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work.

Thanks for the tip, but in the end I resolved the problem by disabling "Always use private browsing". Simple really and my fault for not remembering the check my own settings!

''cor-el [[#answer-670461|said]]'' <blockquote> This happens if an extension is signed. It is possible that your security software has scanned the XPI file v(ZIP archive) and has broken the file by doing this. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading and installing work. </blockquote> Thanks for the tip, but in the end I resolved the problem by disabling "Always use private browsing". Simple really and my fault for not remembering the check my own settings!