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I can't get Thundebird to connect on Win7, worked fine on XP

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  • 1 has this problem
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  • Last reply by Zenos

jsovanski
jsovanski
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When my old XP computers all died, I transferred TB to a Win 7 toshiba laptop that had been upgraded from Vista. The setup seemed to go fine and all old files were transferred but the system refused to connect and download any new emails. None of the help articles have been of any help. It's set up using imap but I don't know if I have the right settings and I really don't know what I'm even trying to find.

When my old XP computers all died, I transferred TB to a Win 7 toshiba laptop that had been upgraded from Vista. The setup seemed to go fine and all old files were transferred but the system refused to connect and download any new emails. None of the help articles have been of any help. It's set up using imap but I don't know if I have the right settings and I really don't know what I'm even trying to find.

All Replies (2)

Zenos
Zenos
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Can you explain by what you mean by "all old files"?

Pasting your settings here may help someone spot any issues.

  1. Go to Help|Troubleshooting Information in Thunderbird
  2. Clear "Include account names"
  3. Click "Copy text to clipboard"
  4. Paste into your next posting here
Zenos
Zenos
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https://support.mozilla.org/en-US/questions/1038427

The only obviously odd thing there is account 3: 

  account3:
    INCOMING: account3, , (imap) imap.googlemail.com:143, plain, passwordCleartext

Google use SSL and port 993 for IMAP (as the other gmail accounts are set) and it's a bit of a mystery as to how you'd be allowed to use the setting shown here.

However, this wouldn't explain all the other accounts not working.

What firewall do you use? Has Thunderbird been explicitly permitted to pass?