Yahoo mail - can't open eail from inbox, java is running, 2 diff browsers, 2 diff computers
this has been going for a long time -- cannot open an email from my inbox -- it hangs and hangs -- tried cntr-click to open in a new tab -- same hanging.
various results when it stops attempting: error code 7 -- or totally blank screen -- or "were working on it"
have done to try to fix, -- latest java installed and running -- much searching of help pages -- FF help page re java is no good, must be outdated -- tried 2 diff browsers -- tried 2 diff computers
am not a newbie, but not a tekkie too many hours with no help
everything else on both computers works just fine!!!
tried to add the tech info with the button , connect issue with support.mozilla! I GIVE UP
All Replies (5)
I am curious why the browser you used to post doesn't have a "readable" user agent?
Are you purposely blocking the user agent from being read by the websites that you visit?
I have no clue what that is
Modified by helpneede
http://www.howtogeek.com/114937/htg-explains-whats-a-browser-user-agent/
Web servers use user agents for a variety of purposes, including:
Serving different web pages to different web browsers. This can be used for good – for example, to serve simpler web pages to older browsers – or evil – for example, to display a “This web page must be viewed in Internet Explorer” message. Displaying different content to different operating systems – for example, by displaying a slimmed-down page on mobile devices. Gathering statistics showing the browsers and operating systems in use by their users. If you ever see browser market-share statistics, this is how they’re acquired.
and? what settings? where?
Modified by helpneede
helpneede said
this has been going for a long time -- cannot open an email from my inbox -- it hangs and hangs -- tried cntr-click to open in a new tab -- same hanging. various results when it stops attempting: error code 7 -- or totally blank screen -- or "were working on it" have done to try to fix, -- latest java installed and running -- much searching of help pages -- FF help page re java is no good, must be outdated -- tried 2 diff browsers -- tried 2 diff computers am not a newbie, but not a tekkie too many hours with no help everything else on both computers works just fine!!! tried to add the tech info with the button , connect issue with support.mozilla! I GIVE UP
How long is "a long time" ... hours? days? weeks?
Since you are using Yahoo mail, and having the same problem on more-than-one computer... the 'error code 7' is very likely to be a Yahoo-generated message, not related to your browser.
(I suggest this because I have seen similar messages many times from Yahoo in the past two months... although typically error code 4 or 14, rather than 7... and "We're working on it" is, literally, one of Yahoo's standard responses. Several times, Yahoo blamed network issues, including a severed underwater cable, for the problem; I have not experienced the issue for a few weeks now.)
To reach Yahoo help: http://help.yahoo.com