Why is Firefox 34.0 freezing?
After Firefox updated to 34.0, it suddenly started freezing up at inopportune times. Not always at the same point, nor at the same web site. I tried Google Chrome on the same sites Firefox would freeze and Chrome worked perfectly as did Internet Explorer 11. I also noted that it would only scroll part way then freeze, then scroll a bit more then freeze, so badly I could not view the page at http://www.dailymail.co.uk/news/article-2875544/How-escape-Alcatraz-Researchers-reveal-1962-escapees-presumed-dead-freedom.html. I tried this same page on Chrome and it worked perfectly. I did not have this problem prior to the latest update. Please also note that Firefox 34.0 may work fine for a day or so then start the freezing again. I tried Safe mode and could not get the freeze problem to duplicate. But like I said, sometimes it works fine then others not. I will try to remember to run Problem Step Recorder the next time it starts freezing. I also installed Troubleshooter as per below. I just tried the above page link and recorded it with Problem Step Recorder. It froze up loading but then started working again. Previously, it would show a Not Repsonding message in the top bar of Firefox. It did not this time.
Chosen solution
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 10.1.13 Adobe PDF Plug-In For Firefox and Netscape
Having more than one version of a program may cause issues.
Read this answer in context 👍 0All Replies (20)
The crash report flagged these programs;
Process Type plugin Filename: NPSWF32_16_0_0_235.dll = Adobe Flash Player
guard32.dll = COMODO Internet Security
Contact COMODO Internet Security and ask for help.
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
FredMcD said
You are still not paying attention. It says; Note: If any reports do not have BP in front of the numbers, click it and select Submit. I looked at the snip you posted. The first line is; bp-4ea4b21e-28b0-4cd5-9515-96f272141217You see the BP in front of the numbers? Many of the other reports do not.
Thank you again for your assistance. I do appreciate all your time and effort in helping me resolve this problem, and I assure you I am paying attention.
I will contact Comodo regarding the .dll file and advise their response and I will follow your instructions regarding Adobe.
Don't forget to submit all the crash reports you have.
Done. Also, support request made to Comodo in re:guard32.dll.
Please post the last weeks crash reports here.
Here are all the reports listed on about:crashes for last week:
Report ID Date Submitted 6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM 7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM 027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM
FredMcD said
Please post the last weeks crash reports here.
Here are all the reports listed on about:crashes for last week:
Report ID Date Submitted 6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM 7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM 027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
When I click on a report that does not have bp in front of it, I am directed to a Mozilla Crash Reports page that states Page not Found. The only report that did not return a Page not Found message was ID: 843dae1a-5202-4f9c-804b-d65622141219. After I clicked on it, it changed to have a bp in front of it.
When I click on a report that does not have bp in front of it I am not given a SUBMIT option either on the about:crashes page or on the Mozilla Crash Reports page.
Very odd. Please post the BP crashes you have.
That is a hang in the Shockwave Flash plugin. [@ hang | ZwDeviceIoControlFile] - Firefox 34.0 Crash Report - Report ID:
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also:
FredMcD said
Very odd. Please post the BP crashes you have.
Here is everything back to July. Note the crashes started Nov 21. Nothing between July 6 and Nov 21. It kinda went nuts on Nov 26.
bp-5b869940-f0d3-466a-829a-498dc2141219 12/19/2014 5:48 PM
47f5c854-957b-4cb5-8529-f2d4e7724c17 12/19/2014 3:59 PM
91ac23e0-2d88-4778-9753-d5d49951d240 12/19/2014 3:58 PM
bp-843dae1a-5202-4f9c-804b-d65622141219 12/19/2014 1:52 PM
bp-2d573680-d0b8-4bf9-bdeb-8b1542141219 12/19/2014 10:59 AM
bp-671aea96-9cab-4eda-bc8c-ede302141218 12/18/2014 8:08 AM
bp-4ea4b21e-28b0-4cd5-9515-96f272141217 12/17/2014 4:45 PM
a139bb0f-88e9-4fa1-a7b2-d633f749a4c2 12/16/2014 1:36 PM
10a996c5-558e-42ea-a9d6-56c5cf70feca 12/16/2014 6:48 AM
3bf86e7e-993b-47aa-9038-46c793e3df56 12/15/2014 12:23 PM
6f87ed93-e300-4b52-af0f-69459c5299f7 12/12/2014 4:38 PM
acf8dffe-4d58-4c75-bc94-82355e3cf7d4 12/12/2014 4:38 PM
7bf0c25a-73b5-4b38-be52-f4760fc011bc 12/12/2014 4:38 PM
e11ef85d-f788-4720-8404-8c19b5a139c3 12/12/2014 3:06 PM
027789b8-9e1d-48dd-a64d-bb60a2a8365d 12/12/2014 3:06 PM
bp-a961f232-e9e3-440c-b544-2c1762141129 11/29/2014 2:56 PM
e9fff503-1fdd-4e19-91ee-5853c6c8b57e 11/26/2014 11:06 AM
2b995984-02f2-48c0-9a98-edc1cb2718e2 11/26/2014 11:05 AM
434703ed-2554-4dec-8018-8973e3a42dd6 11/26/2014 11:04 AM
255acc4a-d73c-4a75-b37c-b92a9100ec61 11/26/2014 11:02 AM
69b5befc-78ca-4821-8006-2c7677aac45a 11/26/2014 11:02 AM
7970cd71-4a74-47e1-9d21-b43f99b93a74 11/26/2014 11:01 AM
6a93e3ee-c220-44f7-aec0-ee96afb78bd8 11/26/2014 10:59 AM
8a92c379-f60b-43ad-952d-582500e9c837 11/26/2014 10:27 AM
49d87948-997a-42a3-a0e6-3e68a4d3baff 11/26/2014 10:22 AM
4c253384-be7f-45c1-b73f-85e79193cd38 11/26/2014 10:17 AM
7a442c28-db29-4f23-a36a-3c97a5fc3d06 11/26/2014 10:08 AM
53e23430-6596-4cc4-8df4-3bf8bb3632a4 11/21/2014 4:23 PM
bp-fe87bd86-b801-495e-bd9c-ac9672140706 7/6/2014 11:56 AM
cor-el said
That is a hang in the Shockwave Flash plugin. [@ hang | ZwDeviceIoControlFile] - Firefox 34.0 Crash Report - Report ID: You can check for problems with current Shockwave Flash plugin versions and try this:See also:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Ok, I did all three. I'll wait and see what happens. Thanks
wrgarrett said
cor-el saidThat is a hang in the Shockwave Flash plugin. [@ hang | ZwDeviceIoControlFile] - Firefox 34.0 Crash Report - Report ID: You can check for problems with current Shockwave Flash plugin versions and try this:See also:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
Ok, I did all three. I'll wait and see what happens. Thanks
I see that ATI has an updated graphics suite for my adapter. I'll install it tonight and see if it helps.
I downloaded and installed updated (12-09-2014) graphics drivers. Re-started Firefox and it promptly froze up for about 10 seconds. I don't know what else I can do. I have put forth a lot of time and effort as have the support team and it seems to be fruitless. I opened Chrome to see if it was affected but it seems to zip along without a hitch as does IE.
FredMcD said
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
I finally got the crash reports to submit after about 15 tries.
Report ID Date Submitted
bp-efda0cc1-56f2-42cd-aa74-509272141220 12/19/2014 8:41 PM
bp-5159fa6b-9a38-4b90-a399-fa4ad2141220 12/19/2014 8:41 PM
bp-01db1b4d-9116-4f7d-b7cf-3da1d2141220 12/19/2014 8:41 PM
bp-57d30c7d-577e-4eb9-a551-132ec2141220 12/19/2014 8:41 PM
bp-339f1dad-99a4-4957-81bf-54bb22141220 12/19/2014 8:40 PM
bp-091c421f-fa28-4e62-8b00-0797f2141220 12/19/2014 8:40 PM
bp-fc949dca-c247-4ac1-9398-627852141220 12/19/2014 8:40 PM
bp-b2aa0383-f91d-4d44-be08-52bbc2141220 12/19/2014 8:40 PM
bp-22a7cbbb-93dd-437e-8012-b65502141220 12/19/2014 8:39 PM
bp-a8c731f5-c3cd-40c7-b7f6-b13762141220 12/19/2014 8:39 PM
bp-cb1022d2-60aa-43ce-9ab6-7caf32141220 12/19/2014 8:39 PM
bp-0468346e-29f9-4c52-8082-c3e0f2141220 12/19/2014 8:38 PM
bp-9946dfeb-2414-4bf1-9c46-568492141220 12/19/2014 8:38 PM
bp-815a43de-7f6e-4676-95fb-b8f492141220 12/19/2014 8:38 PM
bp-7f24d79a-fdb1-4683-a97b-29b862141220 12/19/2014 8:37 PM
bp-111a5487-719c-4380-9630-617602141220 12/19/2014 8:37 PM
bp-33f71269-6f80-443d-8080-ed2ce2141220 12/19/2014 8:37 PM
bp-32bea1df-f460-44fe-bfbf-899862141220 12/19/2014 8:36 PM
bp-785c01b8-8f6c-4836-b2ca-e42b32141220 12/19/2014 8:36 PM
bp-8b356573-b279-4c9b-817d-a5c0c2141220 12/19/2014 8:25 PM
bp-cdc4e547-4d71-48f6-b76a-f014e2141219 12/19/2014 5:58 PM
bp-359bd44b-0d57-4a72-a105-ee3e62141219 12/19/2014 5:56 PM
bp-5b869940-f0d3-466a-829a-498dc2141219 12/19/2014 5:48 PM
bp-843dae1a-5202-4f9c-804b-d65622141219 12/19/2014 1:52 PM
bp-2d573680-d0b8-4bf9-bdeb-8b1542141219 12/19/2014 10:59 AM
bp-671aea96-9cab-4eda-bc8c-ede302141218 12/18/2014 8:08 AM
bp-4ea4b21e-28b0-4cd5-9515-96f272141217 12/17/2014 4:45 PM
bp-a961f232-e9e3-440c-b544-2c1762141129 11/29/2014 2:56 PM
bp-fe87bd86-b801-495e-bd9c-ac9672140706 7/6/2014 11:56 AM
bp-2134b94f-0720-4a3e-be44-68bce2130816 8/16/2013 6:03 PM
bp-f841b5d4-31a3-4c8e-892b-527672130815 8/15/2013 6:13 PM
bp-a9afcd78-80d6-4905-80a7-484ab2130815 8/15/2013 4:24 PM
bp-1f3418e8-8761-495b-9d1c-328932130815 8/15/2013 2:06 PM
bp-425f6918-205e-4cd7-9a5c-37dc82130815 8/14/2013 9:06 PM
bp-06e05c9c-50f0-4bdf-b33b-4cfe12130814 8/14/2013 6:39 PM
bp-1da9dd50-2f0b-4982-baa9-4c37c2130814 8/14/2013 4:04 PM
bp-905f0400-edda-46cc-acb5-40adc2130814 8/14/2013 1:39 PM
The crash reports say;
Process Type plugin Shockwave Flash Version:15.0.0.239
Update your Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html
Use this add-on. It stops flash from playing until you let it.
Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
I posted a screen grab of my plugins on 12/17/14 2:38 PM. I have Flash version 16.0.0.235. I already had Flash Block installed.
Have you heard from COMODO Internet Security ?
If not, disable the program and re-start the computer.
Windows > Start > search bar > msconfig Select Startup.
No, I have not heard from Comodo. I send a second request this a.m. I am considering removing or disabling Comodo and using another product for testing. When/if I do I will post the results.