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Firefox crash on facebook browsing

Posted

Hello guys, so I recently switched from chrome to firefox and whenever I open facebook and scroll/browse it freezes without any crash report or anything, the only thing I get is blackscreen. It worked perfectly fine before I bought a new pc (same HDD) I did refresh it, even reinstalled but still it freezes.

http://i.imgur.com/eqjHU7w.png

Hello guys, so I recently switched from chrome to firefox and whenever I open facebook and scroll/browse it freezes without any crash report or anything, the only thing I get is blackscreen. It worked perfectly fine before I bought a new pc (same HDD) I did refresh it, even reinstalled but still it freezes. http://i.imgur.com/eqjHU7w.png

Additional System Details

Installed Plug-ins

  • Google Update

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

alex_mayorga
  • Moderator
379 solutions 2949 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

Well the problem is, that it doesnt really crashes, it just freezes, and when I resize the window the blackscreen goes away and I can scroll some more till it happens again

Well the problem is, that it doesnt really crashes, it just freezes, and when I resize the window the blackscreen goes away and I can scroll some more till it happens again
alex_mayorga
  • Moderator
379 solutions 2949 answers

¡Hola!

Are your video drivers up to date from the vendor not Microsoft?

Please use crashfirefox.exe from https://ftp.mozilla.org/pub/utilities/crashfirefox-intentionally/ when it happens then send us a couple of reports.

Also is https://support.mozilla.org/en-US/questions/1095800 a duplicate of your question? If so, could you please try and delete it?

¡Gracias!

¡Hola! Are your video drivers up to date from the vendor not Microsoft? Please use crashfirefox.exe from https://ftp.mozilla.org/pub/utilities/crashfirefox-intentionally/ when it happens then send us a couple of reports. Also is https://support.mozilla.org/en-US/questions/1095800 a duplicate of your question? If so, could you please try and delete it? ¡Gracias!

Question owner

Yeah they are up to date, I disabled hardware acceleration and it seems that problem is solved.

Yeah they are up to date, I disabled hardware acceleration and it seems that problem is solved.
alex_mayorga
  • Moderator
379 solutions 2949 answers

¡Hola!

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

¡Hola! I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
alex_mayorga
  • Moderator
379 solutions 2949 answers

¡Hola!

Please also paste the Graphics section of about:support as we might need to blacklist your video card to spare the trouble for other users.

¡Gracias!

¡Hola! Please also paste the Graphics section of about:support as we might need to blacklist your video card to spare the trouble for other users. ¡Gracias!