Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Where is my donation email I charged to Visa yesterday?

more options

I went on Firefox yesterday and you requested a donation at Home Page, which I charged to my Visa account for $10.00 one time.

You did not send me an email confirming this donation, and my Visa account has not been charged yet?

When does this get processed? I Feel insecure with my Visa floating around somewhere?

All Replies (5)

more options

What home page? That sounds like a fraud to me.

more options

The donation page Firefox uses for a home page is what I used.

How can my Firefox home page be a fraud?

I sign onto Firefox with McKafee security.

more options

HI iamenuf2,

There is actually an email that you can contact for requesting manual receipts. They may also be able to investigate what might have happened. The donate url is

and the address you will want to reach out to is

more options

I am unable to reach the mozilla donation area.I sent a check around 1-1-15 and it has not been cashed yet.

more options


Please use the email address to contact Mozilla about donations issues.