Firefox shows a black screen suddenly while browsing or when left idle for long time (more than 1 hr).
Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black.
Screenshot link: http://prntscr.com/55kggq
I had to randomly click on the "close tabs" button.
I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.
Chosen solution
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Read this answer in context 👍 1All Replies (5)
Dear, elavarasanlee.
Please, try the following:
Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.
Chosen Solution
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago.
Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29)
If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.
nescafe2002 said
I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.
After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.
Check out Firefox 56, some of the issues with Intel drivers have been fixed.