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Firefox shows a black screen suddenly while browsing or when left idle for long time (more than 1 hr).

  • 5 replies
  • 28 have this problem
  • 138287 views
  • Last reply by guigs

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Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black.

Screenshot link: http://prntscr.com/55kggq

I had to randomly click on the "close tabs" button.

I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 1

All Replies (5)

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Dear, elavarasanlee.

Please, try the following:

Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.

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Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago.

Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29)

If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

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nescafe2002 said

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.

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Check out Firefox 56, some of the issues with Intel drivers have been fixed.