X
Tap here to go to the mobile version of the site.

Support Forum

Firefox shows a black screen suddenly while browsing or when left idle for long time (more than 1 hr).

Lee
Posted

Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black.

Screenshot link: http://prntscr.com/55kggq

I had to randomly click on the "close tabs" button.

I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.

Firefox suddenly turns totally black while I was browsing yesterday. I tried restarted it, and it works fine. In such state none of the menu or actions items are accessible. Even while closing the browser I get the confirmation popup which is also completely black. Screenshot link: http://prntscr.com/55kggq I had to randomly click on the "close tabs" button. I am using Mozilla Firefox v33.1 in Windows 7, 32 Bit OS with i3 processor, 4GB RAM.

Chosen solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 15.0 r0
  • Next Generation Java Plug-in 10.17.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • VLC media player Web Plugin 2.1.3
  • VMware Remote Console Plug-in
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

UserHelp 1 solutions 17 answers

Dear, elavarasanlee.

Please, try the following:

Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.

Dear, elavarasanlee. Please, try the following: Click on the right side of the toolbar, the menu button. - Click on "?" and restart with extensions disabled. - When you restart, open the options dialog, and click "Advanced". - Uncheck "When available, use hardware acceleration". When you restart the application usually no more black screen.
FredMcD
  • Top 10 Contributor
3923 solutions 54522 answers

Chosen Solution

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) https://forums.adobe.com/message/4468493#TemporaryWorkaround * disable hardware acceleration in the Flash plugin https://forums.adobe.com/thread/891337 See also: * http://kb.mozillazine.org/Flash#Troubleshooting
nescafe2002 0 solutions 2 answers

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago.

Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29)

If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.
nescafe2002 0 solutions 2 answers

nescafe2002 said

I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here.

After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.

''nescafe2002 [[#answer-663423|said]]'' <blockquote> I've just had the same issue (sudden black screen while browsing), probably related to my graphics card driver which I've updated two days ago. Laptop model: ASUS N550JV CN270H Graphics card model: Intel(R) HD Graphics 4600 Old driver: 10.18.10.3308 (2013-09-16) New driver: 10.18.10.3960 (2014-09-29) If the problems recurs, I will re-install the 10.18.10.3308 driver and post the results here. </blockquote> After 3 more blackouts, I restored 10.18.10.3308 and the problem went away.
guigs 1072 solutions 11697 answers

Check out Firefox 56, some of the issues with Intel drivers have been fixed.

Check out Firefox 56, some of the issues with Intel drivers have been fixed.