Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i try to load certain page, the system crashed and the bottom panel states " stopped" but when I close and open firefox again,it can't and I get this message that says my firefox is still running and to open the browser i need to restart the compu

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Wikiwide

more options

while browsing suddenly the system crashed and the bottom panel says " stopped".When closed and re-opened, I got a prompt that says firefox is still running and i have to close to open again or have to restart the computer but it doesn't work

This happened

Every time Firefox opened

== just happened

All Replies (1)

more options

You get message "firefox is still running" and computer restart doesn't help you. Try the advice below.


Make sure Firefox isn't running (end firefox.exe process in Task Manager or restart computer)

Find your profile folder

C:\Documents and Settings\USERNAME\Application Data\Mozilla\Firefox\Profiles\xxxxxxxx.default

find file "parent.lock" in it and delete it (the file is empty, its function is to signify to Firefox whether it's already open or not).

Then try to open Firefox again. Will it start or not? What will it say?