X
Tap here to go to the mobile version of the site.

Support Forum

mailto client is missing

Posted

I tried using the email link in Firefox 33. It opened an "open with" window. Checked for support online. Followed the instructions to configure the mailto client in the applications. When I searched for mailto it was not there. I reset Firefox. Turned off the computer for a while. When I started Firefox up again checked if mailto was in the applications list. It was there. I also noticed in my plugins H264 was there. I know it is part of the developers software now, but I do not want it. So I removed it. Then mailto was gone again. I reset Firefox again to see if mailto came back. It was still not there. Tried restarting the computer. Still not there. I have added some plugins. They are Better Privacy, Ads no more, Smart Ads Blocker, and Yahoo Mail Hide Ad Panel. Is it the plugins, or something else that is making this happen? Please let me know.

I tried using the email link in Firefox 33. It opened an "open with" window. Checked for support online. Followed the instructions to configure the mailto client in the applications. When I searched for mailto it was not there. I reset Firefox. Turned off the computer for a while. When I started Firefox up again checked if mailto was in the applications list. It was there. I also noticed in my plugins H264 was there. I know it is part of the developers software now, but I do not want it. So I removed it. Then mailto was gone again. I reset Firefox again to see if mailto came back. It was still not there. Tried restarting the computer. Still not there. I have added some plugins. They are Better Privacy, Ads no more, Smart Ads Blocker, and Yahoo Mail Hide Ad Panel. Is it the plugins, or something else that is making this happen? Please let me know.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • 5.1.30514.0
  • McAfee MSC FF plugin DLL
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ

Application

  • Firefox 33.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • Support URL: https://support.mozilla.org/1/firefox/33.1/WINNT/en-US/

Extensions

  • Smart Ads Blocker 1.0 (jid1-LYopfl0r00ZV5k@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Yahoo Mail Hide Ad Panel 2.43 ({c37bac34-849a-4d28-be41-549b2c76c64e})
  • McAfee SiteAdvisor 3.7.1 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 3300 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x9614
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 384
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-29-2013
  • driverDate2:
  • driverVersion: 8.970.100.1100
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 3300 Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 4
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141106120505
  • browser.startup.homepage_override.buildID: 20141106120505
  • browser.startup.homepage_override.mstone: 33.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 33.1
  • gfx.direct3d.last_used_feature_level_idx: 1
  • media.gmp-manager.lastCheck: 1415677987
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 100642
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17680 solutions 159921 answers

You can try to rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.

You can check the network.protocol-handler.external.mailto prefs on the about:config page. If network.protocol-handler.external.mailto prefs are user set (bold) then right-click and Reset them to the default value.

You can try to rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions. *http://kb.mozillazine.org/mimeTypes.rdf *http://kb.mozillazine.org/File_types_and_download_actions#Resetting_download_actions You can check the network.protocol-handler.external.mailto prefs on the about:config page. If network.protocol-handler.external.mailto prefs are user set (bold) then right-click and Reset them to the default value.