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Freezes after update to 33.0.3

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I just updated Firefox to 33.0.3 and it freezes every time that I try to go to any website but my homepage. It freezes the whole computer and the only way to resolve is to manually power down the computer. Can't even get the task manager to come up using Control+Shift+Escape. Here is my system info:

OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer SAMSUNG ELECTRONICS CO., LTD. System Model 300E4A/300E5A/300E7A/3430EA/3530EA System Type x64-based PC Processor Intel(R) Pentium(R) CPU B950 @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies Ltd. 03QA, 12/14/2011 SMBIOS Version 2.6 Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" Time Zone Eastern Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.92 GB Available Physical Memory 2.03 GB Total Virtual Memory 7.83 GB Available Virtual Memory 5.75 GB Page File Space 3.92 GB Page File C:\pagefile.sys

I just updated Firefox to 33.0.3 and it freezes every time that I try to go to any website but my homepage. It freezes the whole computer and the only way to resolve is to manually power down the computer. Can't even get the task manager to come up using Control+Shift+Escape. Here is my system info: OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer SAMSUNG ELECTRONICS CO., LTD. System Model 300E4A/300E5A/300E7A/3430EA/3530EA System Type x64-based PC Processor Intel(R) Pentium(R) CPU B950 @ 2.10GHz, 2100 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies Ltd. 03QA, 12/14/2011 SMBIOS Version 2.6 Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" Time Zone Eastern Standard Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 3.92 GB Available Physical Memory 2.03 GB Total Virtual Memory 7.83 GB Available Virtual Memory 5.75 GB Page File Space 3.92 GB Page File C:\pagefile.sys

Chosen solution

Thanks but that didn't work. After posting this I discovered that it was only happening with bookmarked links. I did a full uninstall/reinstall and that did not resolve it. I also tried deleting the bookmarks and adding them again (via export, then import) and still had the same issue. However, when I deleted all of the bookmarks and then manually bookmarked the sites again, the issue appears to be resolved. Pretty crappy way to have to fix it. I'll let you know if it happens again. Thanks for the quick reply.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.111 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Chosen Solution

Thanks but that didn't work. After posting this I discovered that it was only happening with bookmarked links. I did a full uninstall/reinstall and that did not resolve it. I also tried deleting the bookmarks and adding them again (via export, then import) and still had the same issue. However, when I deleted all of the bookmarks and then manually bookmarked the sites again, the issue appears to be resolved. Pretty crappy way to have to fix it. I'll let you know if it happens again. Thanks for the quick reply.

Thanks but that didn't work. After posting this I discovered that it was only happening with bookmarked links. I did a full uninstall/reinstall and that did not resolve it. I also tried deleting the bookmarks and adding them again (via export, then import) and still had the same issue. However, when I deleted all of the bookmarks and then manually bookmarked the sites again, the issue appears to be resolved. Pretty crappy way to have to fix it. I'll let you know if it happens again. Thanks for the quick reply.
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

Next time, or do it now, save your bookmarks using the HTML option. Delete the old file. Firefox will recreate it next time it runs. Then have FF reload the HTML file.


Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the file. Then rename or delete it. Restart Firefox.


These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences

Problems with bookmarks and history not working properly can be caused by a corrupted '''places.sqlite''' database file. Next time, or do it now, save your bookmarks using the HTML option. Delete the old file. Firefox will recreate it next time it runs. Then have FF reload the HTML file. -------------------- Type '''about:support''' in the address bar and press enter. Under the page logo on the left side you will see '''Application Basics.''' Under this find '''Profile Folder.''' To it’s right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Locate the file. Then rename or delete it. Restart Firefox. ----------------- These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences