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Time Warner directed me to use a direct IP address in address bar, now I can't stop Firefox from trying to contact this address every time I start Firefox.

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by tlinker

tlinker
tlinker
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I was sent a new modem/wireless router by Time Warner in their socalled EASYCONNECT package. They instruct me to search for my current network settings by putting a numeric IP address in the browser address bar. That IP address could not be contacted, but that is NOT the problem:

Now every time I start FIrefox, a tab opens and the browser tries, every time without success, to contact this IP address. I want to STOP this, just go back to having the regular Firefox Home Page / Google prompt with NOTHING PRELOADED in the address bar.

Can someone please tell me what to do? I have tried a "reset" of the home page. I can't find this call my history, although maybe it's there.

I was sent a new modem/wireless router by Time Warner in their socalled EASYCONNECT package. They instruct me to search for my current network settings by putting a numeric IP address in the browser address bar. That IP address could not be contacted, but that is NOT the problem: Now every time I start FIrefox, a tab opens and the browser tries, every time without success, to contact this IP address. I want to STOP this, just go back to having the regular Firefox Home Page / Google prompt with NOTHING PRELOADED in the address bar. Can someone please tell me what to do? I have tried a "reset" of the home page. I can't find this call my history, although maybe it's there.

Chosen solution

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

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All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Is this unwanted tab in place of, or in addition to, your home page?

Can you make the tab appear if you (without closing Firefox) do these steps:

  • Launch a new window (Ctr+n)
  • Double-click your Firefox desktop icon or right-click > Mozilla Firefox your pinned Taskbar icon

Thank you for posting your system information. It shows that you have an optional configuration file named user.js. Unless you created this file yourself, it may contain overrides that cause problems like this one. To track down and remove that file, see the steps in this article: How to fix preferences that won't save.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

tlinker
tlinker Question owner
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Thank you all for your quick responses. Shortly after posting this query, I stumbled on yet a different solution, but I regret that I can't recall quite how I got to it, being punchy after having tried so many approaches.