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WebRTC call button (newly called as Firefox Hello) doesn't show up in the Beta channel of Firefox 34.0

Posted

After I updated the Firefox Beta channel to latest, I dont see the Call button, which was one of the features that is supposed to work in Beta, as per the release notes of 34.0 - https://www.mozilla.org/en-US/firefox/34.0beta/releasenotes/. I found a similar thread telling the same issue - https://support.mozilla.org/en-US/questions/1026107?esab=a&as=aaq. But, I couldn't reply to that question, by mentioning its the same problem I am facing, so creating this support account and replying to that question and raising this issue. Thanks!

After I updated the Firefox Beta channel to latest, I dont see the Call button, which was one of the features that is supposed to work in Beta, as per the release notes of 34.0 - https://www.mozilla.org/en-US/firefox/34.0beta/releasenotes/. I found a similar thread telling the same issue - https://support.mozilla.org/en-US/questions/1026107?esab=a&as=aaq. But, I couldn't reply to that question, by mentioning its the same problem I am facing, so creating this support account and replying to that question and raising this issue. Thanks!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Facebook Video Calling Plugin
  • Foxit Reader Plug-In For Firefox and Netscape
  • Version 5.38.4.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • QQ2013 Chrome Plugin for Chrome V23.0.1271.64 or latest version
  • QQ2013 Firefox Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 15.0 r0
  • 5.1.30214.0
  • QQ QuickLogin Helper
  • VLC media player Web Plugin 2.1.0
  • iTunes Detector Plug-in

Application

  • Firefox 34.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0/WINNT/en-US/

Extensions

  • Fling 1.0 (fling@lassey.us)
  • Send Tab to Device 0.6 (jid1-mdjmA7if6lo8lA@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WordWeb one-click lookup 5.0.4406 (wcapturex@deskperience.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0126
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 21ce17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-31-2013
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 3
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141014134955
  • browser.startup.homepage_override.buildID: 20141014134955
  • browser.startup.homepage_override.mstone: 34.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1412254354
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1413421816
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1413492017
  • places.history.expiration.transient_current_max_pages: 104313
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1410897968

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17521 solutions 158427 answers

Helpful Reply

See the replies by SwamiS in this thread:

See the replies by SwamiS in this thread: *[[/questions/1026107]] *[[/questions/1026107#answer-642075]]

Modified by cor-el

Question owner

Its me the same who tried those options, @cor-el :) and posted those replies. Just waiting for feedback from you guys, whether that will be right fix to change that config value?

Its me the same who tried those options, @cor-el :) and posted those replies. Just waiting for feedback from you guys, whether that will be right fix to change that config value?
Edward Hu 0 solutions 1 answers

Here's my temporary solution: 1. Sign in with your Firefox account to back up all your browser data. 2. Remove and reinstall Firefox 34 beta. I tried this and the Hello button showed up successful.

Here's my temporary solution: 1. Sign in with your Firefox account to back up all your browser data. 2. Remove and reinstall Firefox 34 beta. I tried this and the Hello button showed up successful.

Question owner

I tried this before posting the question; but didn't help me for some reason.

I tried this before posting the question; but didn't help me for some reason.
Romain TESTARD 0 solutions 4 answers

Firefox Hello is being rolled out gradually to all Firefox Beta users in the next weeks. It is normal that some Beta users don't have the Hello icon showing-up for now but soon all users on the Beta channel will have it.

Firefox Hello is being rolled out gradually to all Firefox Beta users in the next weeks. It is normal that some Beta users don't have the Hello icon showing-up for now but soon all users on the Beta channel will have it.
cor-el
  • Top 10 Contributor
  • Moderator
17521 solutions 158427 answers

I think that it should work if you use Restore Defaults and possibly also delete the localstore.rdf file and the prefs.js file and the compatibility.ini file in the profile folder with Firefox closed to reset your profile.

A possible cause for this to happen is that you have removed this button from the toolbar in a previous Firefox version.

I think that it should work if you use Restore Defaults and possibly also delete the localstore.rdf file and the prefs.js file and the compatibility.ini file in the profile folder with Firefox closed to reset your profile. A possible cause for this to happen is that you have removed this button from the toolbar in a previous Firefox version.

Modified by cor-el