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There is a white bar about a half inch running vertical on the right hand of my screen and it's causing my firefox to work improperly. What is wrong?

Posted

As the question states. The problems is that my mouse has to be about a cm or 2 to the right of icons and anything that is clickable to highlight the item and to be able to click it. Not sure what is wrong?

As the question states. The problems is that my mouse has to be about a cm or 2 to the right of icons and anything that is clickable to highlight the item and to be able to click it. Not sure what is wrong?

Chosen solution

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Shockwave Flash 14.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • 5.1.30514.0
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0

More Information

FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Helpful Reply

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!

Question owner

The uploaded image is a screen shot showing the right part of my screen with a white vertical bar. No other program on my computer does this. Not sure what to do. It's not a big problem, it's more annoying than anything.

The uploaded image is a screen shot showing the right part of my screen with a white vertical bar. No other program on my computer does this. Not sure what to do. It's not a big problem, it's more annoying than anything.
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Chosen Solution

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences<Enter> in the address bar

Select Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences'''<Enter> in the address bar Select '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

That was awesome!!! Thank you so much!!! LOVE FIREFOX!!!

That was awesome!!! Thank you so much!!! LOVE FIREFOX!!!
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Glad to help. Happy computing.

Glad to help. Happy computing.