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Keep getting message to install flash player but it is already installed

  • 5 replies
  • 20 have this problem
  • 20904 views
  • Last reply by Beth Hentges

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I cannot watch videos or news clips on Firefox. I can with other browsers but I use Firefox the most. I get this message: "Download Flash Player now You need to install Flash Player to play this content." I already have it and it is up to date. Please help! Cheers Sarah

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hello sarah, please go to the firefox menu ≡ > addons > plugins - you might have disabled the shockwave flash plug-in there...

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Chosen Solution

hello sarah, please go to the firefox menu ≡ > addons > plugins - you might have disabled the shockwave flash plug-in there...

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Get the latest Flash Player. [Javascript required to view Flash movie, please turn it on and refresh this page]. ThankYou !

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Brilliant, thanks!!!

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My Pleasure !! :)

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With my most recent update of Flash on 12/8/2014 I am having the same problem, but the Shockwave Flash Add-On is set to "always activate."

Firefox 34.0 Shockwave Flash Add-On 15.0.0.239