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Flash Player crashes after recent update to Firefox 32

Posted

After recent update to Firefox 32, Flash player crashes frequently whenever i open any flash video. I have latest Flash player installed (14).

I tried to uninstall Flash player and installed it again, also tried to instal flash player 15 beta and also tried to instal older flash player 13 but all in vain and problem is same.

Update: i have noticed that this problem occurs in Firefox only while lash Player works fine in Google Chrome..

Please help me to fix this problem.

Screenshot of the Error http://imgur.com/fekGD5v

After recent update to Firefox 32, Flash player crashes frequently whenever i open any flash video. I have latest Flash player installed (14). I tried to uninstall Flash player and installed it again, also tried to instal flash player 15 beta and also tried to instal older flash player 13 but all in vain and problem is same. Update: i have noticed that this problem occurs in Firefox only while lash Player works fine in Google Chrome.. Please help me to fix this problem. Screenshot of the Error http://imgur.com/fekGD5v

Modified by askfriends

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • QQ2013 Firefox Plugin
  • QQ2013 Chrome Plugin for Chrome V23.0.1271.64 or latest version
  • Google Update
  • LastPass Plugin
  • 5.1.30514.0
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • QQ QuickLogin Helper

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

Application Basics
------------------
Name: Firefox
Version: 32.0
User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-71ac7c86-ee12-4c59-a94b-c75292140903
Submitted: 2 days ago
All Crash Reports (including 1 pending crash in the given time range)
Extensions
----------
Name: Adblock Plus
Version: 2.6.4
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Google Translator for Firefox
Version: 2.1.0.3m
Enabled: true
ID: translator@zoli.bod
Name: Greasemonkey
Version: 2.2
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: IDM CC
Version: 7.3.85
Enabled: true
ID: mozilla_cc@internetdownloadmanager.com
Name: LastPass
Version: 3.1.54
Enabled: true
ID: support@lastpass.com
Name: Bitdefender Wallet
Version: 2.0
Enabled: false
ID: bdwteff@bitdefender.com
Name: Link Gopher
Version: 1.3.3
Enabled: false
ID: linkgopher@oooninja.com
Graphics
--------
Adapter Description: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)
Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x2e12
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17111)
Driver Date: 3-11-2013
Driver Version: 8.15.10.2702
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20140825202822
browser.startup.homepage_override.buildID: 20140825202822
browser.startup.homepage_override.mstone: 32.0
browser.tabs.warnOnClose: false
dom.max_chrome_script_run_time: 0
dom.max_script_run_time: 0
dom.mozApps.used: true
extensions.lastAppVersion: 32.0
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 1
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1409856611
places.history.expiration.transient_current_max_pages: 49391
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1407136259
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.6
Version in use: 4.10.6
NSS
Expected minimum version: 3.16.4 Basic ECC
Version in use: 3.16.4 Basic ECC
NSSSMIME
Expected minimum version: 3.16.4 Basic ECC
Version in use: 3.16.4 Basic ECC
NSSSSL
Expected minimum version: 3.16.4 Basic ECC
Version in use: 3.16.4 Basic ECC
NSSUTIL
Expected minimum version: 3.16.4
Version in use: 3.16.4
Experimental Features
---------------------

ishita 3 solutions 18 answers

Try disabling hardware acceleration in flash

The Flash plugin could be crashing because of an extension, theme or hardware acceleration in Firefox. To see if one of these is causing the problem, go through the steps in the article

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems

Try disabling hardware acceleration in flash The Flash plugin could be crashing because of an extension, theme or hardware acceleration in Firefox. To see if one of these is causing the problem, go through the steps in the article https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems

Helpful Reply

This doesn't work although hardware acceleration was checked and i unchecked it and restarted my browser. here is the error that i get frequently in screenshot http://imgur.com/fekGD5v

This doesn't work although hardware acceleration was checked and i unchecked it and restarted my browser. here is the error that i get frequently in screenshot http://imgur.com/fekGD5v
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Update your Shockwave Flash v14.0 r0 http://get.adobe.com/shockwave/ The link for Flash Player v14.0.0.179 http://get.adobe.com/flashplayer/

Update your Shockwave Flash '''v14.0 r0 http://get.adobe.com/shockwave/''' The link for Flash Player '''v14.0.0.179 http://get.adobe.com/flashplayer/'''
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Unresponsive script errors with Flash can be related to the protected mode feature of the Flash plugin. That feature has security benefits, but is not compatible with all systems for some reason. You can disable it by creating or editing a settings file.

The following pages/posts provide different approaches for that:

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

Unresponsive script errors with Flash can be related to the protected mode feature of the Flash plugin. That feature has security benefits, but is not compatible with all systems for some reason. You can disable it by creating or editing a settings file. The following pages/posts provide different approaches for that: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.

Question owner

@FredMcD I have latest Flash player installed

@FredMcD I have latest Flash player installed

Question owner

@jscher2000

Protected mode is disabled.

i have noticed that this problem occurs in Firefox only while lash Player works fine in Google Chrome..

@jscher2000 Protected mode is disabled. i have noticed that this problem occurs in Firefox only while lash Player works fine in Google Chrome..
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi askfriends, are you getting the Mozilla Crash Reporter? If you could provide some additional crash data that may help in identifying the problem.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29 If the numbers do not start with bp- then please click them to view the page on the crash stats server, then copy/paste the URL from the address bar into your reply.

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hi askfriends, are you getting the Mozilla Crash Reporter? If you could provide some additional crash data that may help in identifying the problem. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like) [[Image:aboutcrashesFx29|width=520]] If the numbers do not start with bp- then please click them to view the page on the crash stats server, then copy/paste the URL from the address bar into your reply. More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Your System Details shows;

Installed Plug-ins Shockwave Flash 13.0 r0

Did you upgrade after posting your question?

Your System Details shows; Installed Plug-ins Shockwave Flash 13.0 r0 Did you upgrade after posting your question?

Question owner

@jscher2000

here is the complete list of crash reports, only one starts with bp-

bp-71ac7c86-ee12-4c59-a94b-c75292140903 03-Sep-14 11:39 PM a06dc019-fa61-487f-8967-2003ee433d92 02-Sep-14 11:46 PM 6fbcf5e1-76ed-494a-a69a-fe7eb2289ac3 27-Aug-14 1:20 PM a3e1dfd5-b37c-4fe2-aa29-1635aae0cd8e 27-Aug-14 1:20 PM f1cf4323-34a9-47f0-bb34-f7c5819baa08 18-Aug-14 12:59 AM

@jscher2000 here is the complete list of crash reports, only one starts with bp- bp-71ac7c86-ee12-4c59-a94b-c75292140903 03-Sep-14 11:39 PM a06dc019-fa61-487f-8967-2003ee433d92 02-Sep-14 11:46 PM 6fbcf5e1-76ed-494a-a69a-fe7eb2289ac3 27-Aug-14 1:20 PM a3e1dfd5-b37c-4fe2-aa29-1635aae0cd8e 27-Aug-14 1:20 PM f1cf4323-34a9-47f0-bb34-f7c5819baa08 18-Aug-14 12:59 AM

Question owner

@FredMcD

i updated flash player after posting troubleshoot info. here is the latest troubleshooting info

Application Basics


Name: Firefox Version: 32.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Google Translator for Firefox Version: 2.1.0.3m Enabled: true ID: translator@zoli.bod

Name: Greasemonkey Version: 2.2 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: IDM CC Version: 7.3.85 Enabled: true ID: mozilla_cc@internetdownloadmanager.com

Name: LastPass Version: 3.1.54 Enabled: true ID: support@lastpass.com

Name: Bitdefender Wallet Version: 2.0 Enabled: false ID: bdwteff@bitdefender.com

Name: Link Gopher Version: 1.3.3 Enabled: false ID: linkgopher@oooninja.com

Graphics


Adapter Description: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e12 DirectWrite Enabled: false (6.3.9600.17111) Driver Date: 3-11-2013 Driver Version: 8.15.10.2702 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140825202822 browser.startup.homepage_override.buildID: 20140825202822 browser.startup.homepage_override.mstone: 32.0 browser.tabs.warnOnClose: false dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 32.0 font.internaluseonly.changed: true gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1410029979 places.history.expiration.transient_current_max_pages: 49391 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1407136259

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC

NSSSMIME Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC

NSSSSL Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC

NSSUTIL Expected minimum version: 3.16.4 Version in use: 3.16.4

Experimental Features


@FredMcD i updated flash player after posting troubleshoot info. here is the latest troubleshooting info Application Basics ------------------ Name: Firefox Version: 32.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.6.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Google Translator for Firefox Version: 2.1.0.3m Enabled: true ID: translator@zoli.bod Name: Greasemonkey Version: 2.2 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Name: IDM CC Version: 7.3.85 Enabled: true ID: mozilla_cc@internetdownloadmanager.com Name: LastPass Version: 3.1.54 Enabled: true ID: support@lastpass.com Name: Bitdefender Wallet Version: 2.0 Enabled: false ID: bdwteff@bitdefender.com Name: Link Gopher Version: 1.3.3 Enabled: false ID: linkgopher@oooninja.com Graphics -------- Adapter Description: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1) Adapter Drivers: igdumd64 igd10umd64 igdumd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e12 DirectWrite Enabled: false (6.3.9600.17111) Driver Date: 3-11-2013 Driver Version: 8.15.10.2702 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140825202822 browser.startup.homepage_override.buildID: 20140825202822 browser.startup.homepage_override.mstone: 32.0 browser.tabs.warnOnClose: false dom.max_chrome_script_run_time: 0 dom.max_script_run_time: 0 dom.mozApps.used: true extensions.lastAppVersion: 32.0 font.internaluseonly.changed: true gfx.direct2d.disabled: true gfx.direct3d.last_used_feature_level_idx: 1 layers.acceleration.disabled: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1410029979 places.history.expiration.transient_current_max_pages: 49391 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1407136259 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC NSSSMIME Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC NSSSSL Expected minimum version: 3.16.4 Basic ECC Version in use: 3.16.4 Basic ECC NSSUTIL Expected minimum version: 3.16.4 Version in use: 3.16.4 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Upgraded the player, good.

Open a new window or tab. In the address bar, type about:crashes. If the report does not have BP in front of the numbers, click it and select Submit.

After, please post all the recent reports.

Upgraded the player, good. Open a new window or tab. In the address bar, type '''about:crashes'''. If the report does not have '''BP''' in front of the numbers, click it and select '''Submit'''. After, please post all the recent reports.
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Signature hang | ntdll.dll@0x3d2ec

Help link; http://www.computerhope.com/issues/ch000960.htm

Signature hang | ntdll.dll@0x3d2ec Help link; '''http://www.computerhope.com/issues/ch000960.htm'''
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Press the '''Alt''' or '''F10''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.

Question owner

@FredMcD

here are reports

bp-8235a842-d644-4d15-947e-5c2312140906 07-Sep-14 1:06 AM bp-9734f730-78e3-4617-abce-3c2b82140906 07-Sep-14 1:06 AM bp-d1fd4e23-692b-4496-be6b-e689c2140906 07-Sep-14 1:06 AM bp-71ac7c86-ee12-4c59-a94b-c75292140903 03-Sep-14 11:39 PM bp-2ec03376-e2dd-4dba-b0c4-adef62140906 18-Aug-14 12:59 AM

@FredMcD here are reports bp-8235a842-d644-4d15-947e-5c2312140906 07-Sep-14 1:06 AM bp-9734f730-78e3-4617-abce-3c2b82140906 07-Sep-14 1:06 AM bp-d1fd4e23-692b-4496-be6b-e689c2140906 07-Sep-14 1:06 AM bp-71ac7c86-ee12-4c59-a94b-c75292140903 03-Sep-14 11:39 PM bp-2ec03376-e2dd-4dba-b0c4-adef62140906 18-Aug-14 12:59 AM
jscher2000
  • Top 10 Contributor
8633 solutions 70605 answers

Hi askfriends, you wrote:

Protected mode is disabled.

But your two most recent crash reports show instances of FlashPlayerPlugin_14_0_0_179.exe.

Could you check the Windows Task Manager, Details tab (I think; prior to Win8 it was the Processes tab), to see whether you can find that EXE running there when you are using Flash in Firefox (only in Firefox).

If you find one or more instances of that EXE, then disabling the protected mode feature did not work. Since you have 64-bit Windows, make sure you are changing the mms.cfg file in this folder:

C:\Windows\SysWOW64\Macromed\Flash
Hi askfriends, you wrote: <blockquote>Protected mode is disabled.</blockquote> But your two most recent crash reports show instances of FlashPlayerPlugin_14_0_0_179.exe. Could you check the Windows Task Manager, Details tab (I think; prior to Win8 it was the Processes tab), to see whether you can find that EXE running there when you are using Flash in Firefox (only in Firefox). If you find one or more instances of that EXE, then disabling the protected mode feature did not work. Since you have 64-bit Windows, make sure you are changing the mms.cfg file in this folder: C:\Windows\SysWOW64\Macromed\Flash
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

One of the crash reports talks about; ntdll.dll

http://www.computerhope.com/issues/ch000960.htm What is the ntdll.dll file? - Computer Hope

One of the crash reports talks about; '''ntdll.dll''' '''http://www.computerhope.com/issues/ch000960.htm''' What is the '''ntdll.dll''' file? - Computer Hope

Question owner

i checked it and no any .exe instance is present when i play the video in firefox.

I want to make a point here that when i play video firefox memory in task manager continuously increases and reaches upto 600mb (i have 2gb in total)

i checked it and no any .exe instance is present when i play the video in firefox. I want to make a point here that when i play video firefox memory in task manager continuously increases and reaches upto 600mb (i have 2gb in total)

Question owner

@FredMcD

so what does it do??

i am not developer or expert i am here to get my problem solved not to research for..

@FredMcD so what does it do?? i am not developer or expert i am here to get my problem solved not to research for..
FredMcD
  • Top 10 Contributor
4220 solutions 58911 answers

Basically, the article says;

The ntdll.dll file is a file created by Microsoft

Users who are encountering an error with this file while in Microsoft Internet Explorer can often resolve the issue by removing any third-party add-ons


Have you tried using Firefox in safe mode? https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Basically, the article says; The ntdll.dll file is a file created by Microsoft Users who are encountering an error with this file while in Microsoft Internet Explorer can often resolve the issue by removing any third-party add-ons ------------------- Have you tried using Firefox in safe mode? '''https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode'''
teckwitt 0 solutions 3 answers

I've been having similar issues using Windows 7 and Windows 8.1. In about:config I set browser.disk.cache.enable to false and have not had any issues since. Is there a good reason to have this enabled? Firefox 32 seems to be running very nice with it set to false.

I've been having similar issues using Windows 7 and Windows 8.1. In about:config I set browser.disk.cache.enable to false and have not had any issues since. Is there a good reason to have this enabled? Firefox 32 seems to be running very nice with it set to false.