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How can I get help when I cannot get signed in?

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  • 1 has this problem
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  • Last reply by cor-el

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I was in the process of taking a course on CANS a few days ago. Today when I tried to return using the same email address and password, I was told that the password was incorrect. The password is the same as it was when I was using it previously. I tried to get help to reset the password but I did not get a response through email. So PLEASE help ASAP.

I was in the process of taking a course on CANS a few days ago. Today when I tried to return using the same email address and password, I was told that the password was incorrect. The password is the same as it was when I was using it previously. I tried to get help to reset the password but I did not get a response through email. So PLEASE help ASAP.

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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)