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I have reset my password for my support account (xxxxxxxxxx@xxxxx.xxx) 3 times and it lets me change it then won't accept new password; cleared cookies cache

Posted

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message.

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message. <!-- cynthbrown@gmail.com -->

Modified by cor-el

Additional System Details

Installed Plug-ins

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  • VLC media player Web Plugin 2.1.3
  • Nitro PDF plugin for Firefox and Chrome

Application

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Javascript

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Graphics

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Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4230 solutions 59034 answers

I will sent for help for you.

I will sent for help for you.
dumbie 0 solutions 6 answers

cynthbfoo said

I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message.

I also have problems logging in. I had to create another account just to access the site since they won't send the password reset, and won't let me change my current account in any way.

''cynthbfoo [[#question-1016350|said]]'' <blockquote> I have tried repeatedly to log in to my support account (cynthb / xxxxxxxxxx@xxxxx.xxx) but the site won't accept any password I give it. I get the password reset email, then successfully change the password, but I then can't log in - it gives me an invalid user ID / password message. <!-- cynthbrown@gmail.com --> </blockquote> I also have problems logging in. I had to create another account just to access the site since they won't send the password reset, and won't let me change my current account in any way.