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Firefox keeps logging me out of sites randomly

Posted

For the past several weeks Firefox has been logging me out of sites that should have my login details saved. As soon as I start typing my user name it pulls up my saved password and all is good. Usually I would stay logged in at said site/forum while I was there but today I can change pages and be logged out all of a sudden.

I have started in safe mode and ran malwarebytes and mse with no bugs found so it is a problem directly related to Mozilla. This is very annoying and time consuming having to keep logging in all the time for locations that should already have my information saved.

For the past several weeks Firefox has been logging me out of sites that should have my login details saved. As soon as I start typing my user name it pulls up my saved password and all is good. Usually I would stay logged in at said site/forum while I was there but today I can change pages and be logged out all of a sudden. I have started in safe mode and ran malwarebytes and mse with no bugs found so it is a problem directly related to Mozilla. This is very annoying and time consuming having to keep logging in all the time for locations that should already have my information saved.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.65.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 14.0 r0
  • 5.1.30514.0
  • iTunes Detector Plug-in
  • Foxit Reader Plug-In For Firefox and Netscape
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Reader Library Helper Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 31.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0
  • Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • X-notifier 3.4.4 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x67b0
  • adapterDeviceID2: 0x0162
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 4095
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-17-2014
  • driverDate2: 5-16-2014
  • driverVersion: 14.100.0.0
  • driverVersion2: 10.18.10.3621
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446
  • browser.startup.homepage_override.buildID: 20140716183446
  • browser.startup.homepage_override.mstone: 31.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 31.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1407335802
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1404833310

Misc

  • User JS: No
  • Accessibility: No
Machine Master 20 solutions 205 answers

Hi

Log in details are stored in cookies. Have you changed any settings or cleared the "Site Preferences" and the "Cookies" in Firefox? https://support.mozilla.com/kb/Clear+Recent+History

Hi Log in details are stored in cookies. Have you changed any settings or cleared the "Site Preferences" and the "Cookies" in Firefox? https://support.mozilla.com/kb/Clear+Recent+History

Question owner

That didn't work. I selected every box under details also. It also didn't remove my stored passwords. When I start typing in my user name it automatically fills in the password once I select my name.

That didn't work. I selected every box under details also. It also didn't remove my stored passwords. When I start typing in my user name it automatically fills in the password once I select my name.
cor-el
  • Top 10 Contributor
  • Moderator
17768 solutions 160708 answers

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. *Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookies files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted. You can inspect and manage the permissions for the domain in the currently selected tab via these steps: *Click the "[[Site Identity Button|Site Identity Button]]" (globe/padlock) on the location/address bar *Click "More Information" to open "Tools > Page Info" with the Security tab selected *Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Deleting the cookies files after finally finding them did the trick it seems. So far I'm not having to relogin everywhere once I'm logged in.

Deleting the cookies files after finally finding them did the trick it seems. So far I'm not having to relogin everywhere once I'm logged in.
FredMcD
  • Top 10 Contributor
4335 solutions 61002 answers

Some sites have the option to stay logged in. Some sites log you out after X minutes of inactivity.

Some sites have the option to stay logged in. Some sites log you out after X minutes of inactivity.

Helpful Reply

These sites I'm having problems with I've been going to for years and I never have problems with loosing the login information.

These sites I'm having problems with I've been going to for years and I never have problems with loosing the login information.

Modified by scgt1

Helpful Reply

Well it appears I still have the problem with it dumping the fact I'm logged in. It just doesn't happen as frequent. Still does it during a browser session. Say I'm at X forum then go to a, b, c, d, e then back to x I'll be logged in still. Then I'll go to say e, d, a and back to x and I'm logged out again. It's very random and was never a problem before.

Sigh.... anyone with information on how to completely remove FF so I can reinstall it from fresh?

Well it appears I still have the problem with it dumping the fact I'm logged in. It just doesn't happen as frequent. Still does it during a browser session. Say I'm at X forum then go to a, b, c, d, e then back to x I'll be logged in still. Then I'll go to say e, d, a and back to x and I'm logged out again. It's very random and was never a problem before. Sigh.... anyone with information on how to completely remove FF so I can reinstall it from fresh?

Modified by scgt1

Machine Master 20 solutions 205 answers

To completely remove Firefox just follow these steps: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

To completely remove Firefox just follow these steps: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer