Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why are my email boxes not showing up onmy comcast email when I use Mozilla but when I use Safari or Chrome it does?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Andrew

ohbetty
ohbetty
more options

On the left side of my email page has always shown my email boxes ( Inbox, sent, trash, spam etc.). Now for some reason it is all blank. When I use Chrome or Safari it works fine. I prefer Mozilla because that is what I am used to.

On the left side of my email page has always shown my email boxes ( Inbox, sent, trash, spam etc.). Now for some reason it is all blank. When I use Chrome or Safari it works fine. I prefer Mozilla because that is what I am used to.

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then Clear Recent History....
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.