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on a neew install of firefox I can not sync

  • 11 replies
  • 4 have this problem
  • 1 view
  • Last reply by guigs

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I get a "unexpected error" on sign in

I get a "unexpected error" on sign in

All Replies (11)

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Hi 347indian, There were some network issues with sync yesterday. Please try again today.

If you continue to have issues, turn on sync logging and paste a few lines with error messages.

How do I turn on sync logs:

  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Thank you and looking forward to your post.

Modified by guigs

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.sync.log.logger.engine.bookmarks asks for a string. I restarted firefox tried to sync no log was created

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.sync.log.logger.engine.bookmarks asks for a string. I restarted firefox tried to sync no log was created

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On that date I had a ton of login errors appending to my logs. Please make a local back up of your profile folder, then remove the account, then login again.

It may have been the network issue from last week.

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result of deleated profile

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retryed this moring same error

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I should have asked this right off the bat. Can you please check your antivirus or Firewall to make sure that Firefox is allowed to connect. http://kb.mozillazine.org/Firewalls and"This Connection is Untrusted" error message appears - What to do

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with the norton firewall i have made sure it allows everything

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Hi 347indian, Apologies for the delay, last week the forum notifications were backed up a few days. There was a network issue with sync in the first week of August that had the "unexpected error" and did take a few days to resolve.

Is is possible to remove the account from the mobile device then readd it to the new Firefox for Android? Also are you syncing over data/wifi?

Thank you

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i am syncing over wifi and i don't have an android device just windows

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Hi 347indian, When you receive the "Untrusted Connection" error, if you add the exception by clicking on the "Technical Details" can you visit the site?