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I am receiving the following message " Unable to find Plumtree EDK.Net Web controls 3.1 Postback script library" what is this

  • 2 replies
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  • Last reply by FredMcD

camaland47
camaland47
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The complete message is as follows: Unable to find Plumtree EDK.Net Web controls 3.1 Postback script library. Please install by running the EDK.Net Web controls 3.1 installer on the image server." It also recommends that I update Mozilla. This message occurs only when I try to access my banking site.

The complete message is as follows: Unable to find Plumtree EDK.Net Web controls 3.1 Postback script library. Please install by running the EDK.Net Web controls 3.1 installer on the image server." It also recommends that I update Mozilla. This message occurs only when I try to access my banking site.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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http://www.techsupportforum.com/forums/f31/solved-edk-net-web-controls-3-1-postback-script-library-500290.html

According to that thread, it's an error on the server side.

Try the Firefox SafeMode - https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If you can't troubleshoot that issue to a successful resolution, contact your bank.

FredMcD
FredMcD
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Your System Details shows;

Installed Plug-ins

Shockwave Flash 13.0 r0 Shockwave Flash 11.8 r800 Shockwave Flash 11.7 r700

Having more than one version of a program may cause issues.

Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/