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verizon email..can't reply to emails says null status:404

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Since Firefox update 31, I cannot reply to incoming emails. When I try to send an email or reply to one I get this message: Unable to Load Null Status: 404. I use Verizon webmail and they say it's a Firefox problem. Using Mac Mini Mac OS-X 10.6.8

Since Firefox update 31, I cannot reply to incoming emails. When I try to send an email or reply to one I get this message: Unable to Load Null Status: 404. I use Verizon webmail and they say it's a Firefox problem. Using Mac Mini Mac OS-X 10.6.8

Chosen solution

Back to working normally tonight on v32 beta. Thanks to all who put in hours of work to fix the problem.

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

This will log you out of all sites you're logged in to. Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart

Many site issues can be caused by corrupt cookies or cache. * Clear the Cache Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > Network > Cached Web Content: Clear Now''' and * Remove Cookies ''This will log you out of all sites you're logged in to. '' Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Privacy.''' Under '''History''', select Firefox will '''Use Custom Settings'''. There is a button on the right side called '''Show Cookies'''. If there is still a problem, '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link} While you are in safe mode; Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar. Followed by; Windows; '''Tools > Options''' Linux; '''Edit > Preferences''' Mac; ''application name'' '''> Preferences''' Then '''Advanced > General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites and see if there is still a problem. Then restart

Question owner

Thank you Fred. I have cleared cookies, cache etc and that didn't help. I don't want to start in safe mode and poke around because I don't know what to look for. I wondered if the mail server settings were changed but don't know where to look for them. I know SMTP port should be 465 but can't find it to check. Any ideas?

Thank you Fred. I have cleared cookies, cache etc and that didn't help. I don't want to start in safe mode and poke around because I don't know what to look for. I wondered if the mail server settings were changed but don't know where to look for them. I know SMTP port should be 465 but can't find it to check. Any ideas?
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

Question owner

I did try the Firefox safe mode today and that didn't cure the problem. Also on phone again with Verizon Fios who said it's a Firefox glitch. More information for you..I can use Safari to send emails so I have to agree it's not Verizon causing it. Have to believe it's Firefox latest update 31. Any ideas how to fix it or who to contact?: Many thanks.

I did try the Firefox safe mode today and that didn't cure the problem. Also on phone again with Verizon Fios who said it's a Firefox glitch. More information for you..I can use Safari to send emails so I have to agree it's not Verizon causing it. Have to believe it's Firefox latest update 31. Any ideas how to fix it or who to contact?: Many thanks.
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Have you tried going back to FFv30 the current version?

Have you tried going back to FFv30 the current version?
WayneInNYC 0 solutions 10 answers

I have the same problem and have notified Mozilla that it is STILL broken after each of the subsequent "updates."

Safari works, so this is without a doubt a Firefox issue. A bug this bad should have been addressed WEEKS ago. Mozilla needs to address this STAT!

It's diving me insane to have to switch to Safari for emails.

I have the same problem and have notified Mozilla that it is STILL broken after each of the subsequent "updates." Safari works, so this is without a doubt a Firefox issue. A bug this bad should have been addressed WEEKS ago. Mozilla needs to address this STAT! It's diving me insane to have to switch to Safari for emails.
WayneInNYC 0 solutions 10 answers

None of this works.

None of this works.

Question owner

Sorry you have the same problem Wayne. Hopefully Mozilla will find a fix soon or at least realize there is a glitch. This started with v30 I believe and continued with v31. I don't recall a problem with v29. I have just stopped using Firefox and switched to mostly using Safari. Too bad!

Sorry you have the same problem Wayne. Hopefully Mozilla will find a fix soon or at least realize there is a glitch. This started with v30 I believe and continued with v31. I don't recall a problem with v29. I have just stopped using Firefox and switched to mostly using Safari. Too bad!
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

404 is the error code for server not responding. Are you using the browser, or an e-mail program?

404 is the error code for server not responding. Are you using the browser, or an e-mail program?
WayneInNYC 0 solutions 10 answers

Helpful Reply

I'm not sure what you mean.

I go to www.webmail.verizon.net and do email from there.

I see that I am not the only one using Verizon Webmail that is having this problem.

Safari works, so it i *definitely* something wrong with Firefox v.31 (Firefox v.30 worked fine)

I loathe the Safari browser, so I only use it when I *have* to. I've been using Firefox for years, and it's really pissing me off that they released such a buggy version.

I'm not sure what you mean. I go to www.webmail.verizon.net and do email from there. I see that I am not the only one using Verizon Webmail that is having this problem. Safari works, so it i *definitely* something wrong with Firefox v.31 (Firefox v.30 worked fine) I loathe the Safari browser, so I only use it when I *have* to. I've been using Firefox for years, and it's really pissing me off that they released such a buggy version.

Modified by WayneInNYC

FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

I tried the link. This is what I got;

http://www.webmail.verizon.net/

Server not found

Will retry.

I tried the link. This is what I got; '''http://www.webmail.verizon.net/''' '''Server not found''' Will retry.
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers
Try using this link. After you log in, check the link displayed on the main page. '''https://webmail.verizon.com/signin/Login.jsp?goto=https://webmail.verizon.com:443/signin/MyVzAuthorize?source=myvz&amp;action=email'''
WayneInNYC 0 solutions 10 answers

Nothing happened when I tried the link it just took me to my regular webmail page.

Nothing happened when I tried the link it just took me to my regular webmail page.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

WayneInNYC,

Firefox 31 hasn't been released yet. It's currently in the Beta testing phase. http://www.mozilla.org/en-US/firefox/31.0beta/releasenotes/

Just a guess, but mozilla::pkix as default certificate verifier might be related to your issue ?? For your information only: https://bugzilla.mozilla.org/show_bug.cgi?id=976961 - still being worked on; not signed off yet (Please don't comment in that Bug report unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

My advice is to revert to Firefox 30 until Firefox 31 is released on Tuesday, July 22.

https://wiki.mozilla.org/RapidRelease/Calendar under Future branch dates

WayneInNYC, Firefox 31 hasn't been released yet. It's currently in the Beta testing phase. http://www.mozilla.org/en-US/firefox/31.0beta/releasenotes/ Just a guess, but '''mozilla::pkix as default certificate verifier''' might be related to your issue ?? ''For your information only:'' https://bugzilla.mozilla.org/show_bug.cgi?id=976961 - still being worked on; not signed off yet ''(Please don't comment in that Bug report unless you can provide a patch to fix the problem.)'' https://bugzilla.mozilla.org/page.cgi?id=etiquette.html My advice is to revert to Firefox 30 until Firefox 31 is released on Tuesday, July 22. https://wiki.mozilla.org/RapidRelease/Calendar ''under'' Future branch dates
WayneInNYC 0 solutions 10 answers

I'm in the Beta program and I have Firefox v.31 I'm reporting bugs in the new version like I was asked to.

I'm not going to revert and loose all my stored info AGAIN!

I'm in the Beta program and I have Firefox v.31 I'm reporting bugs in the new version like I was asked to. I'm not going to revert and loose all my stored info AGAIN!
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40083 answers

Merely uninstalling and reinstalling an older (or newer) version shouldn't result is the loss of personal user data which is stored separately fron the Firefox program files.

Merely uninstalling and reinstalling an older (or newer) version shouldn't result is the loss of personal user data which is stored separately fron the Firefox program files.
FredMcD
  • Top 10 Contributor
4223 solutions 58930 answers

Nothing happened when I tried the link it just took me to my regular webmail page.

Sign out first. Then use the sign in link.

'''''Nothing happened when I tried the link it just took me to my regular webmail page.''''' Sign out first. Then use the sign in link.
WayneInNYC 0 solutions 10 answers

I tried that too. As soon as Iog back in, it takes me to me email page.

I tried that too. As soon as Iog back in, it takes me to me email page.

Question owner

Well v31 is running and I still am having the same problem and still using Safari instead of Firefox. I can receive emails on Firefox via Verizon Fios webmail but can't send them or reply to them. It works fine on Safari. I hate to give up Firefox but don't like to have to switch back and forth like I have been doing.

Well v31 is running and I still am having the same problem and still using Safari instead of Firefox. I can receive emails on Firefox via Verizon Fios webmail but can't send them or reply to them. It works fine on Safari. I hate to give up Firefox but don't like to have to switch back and forth like I have been doing.
WayneInNYC 0 solutions 10 answers

Ann,

Are you unable to send new emails or forward emails?

I can send a NEW email using Firefox, but I cannot Forward, or Return emails unless I'm using Safari.

Ann, Are you unable to send new emails or forward emails? I can send a NEW email using Firefox, but I cannot Forward, or Return emails unless I'm using Safari.

Modified by WayneInNYC