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Firefox crashes

Posted

Firefox crashing upon when searching, going to various sites, etc. No apparent consistency to action triggering crash. Last few crash reports look pretty much the same:

From most recent crash report:

Signature F2102588022______________________________________________________________________________________________________ More Reports Search UUID bde88b7e-6a72-435e-bf92-fa0b52140531 Date Processed 2014-05-31 14:36:09.209061 Uptime 0 Install Age 1604904 since version was first installed. Install Time 2014-05-12 23:41:07 Product Firefox Version 29.0.1 Build ID 20140506152807 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 6 stepping 3 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x88 User Comments App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 1444103c, AdapterDriverVersion: 8.770.2.1000 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+

Processor Notes sp-processor02_phx1_mozilla_com.23013:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

Adapter Vendor ID

0x1002

Adapter Device ID

0x9712

Firefox crashing upon when searching, going to various sites, etc. No apparent consistency to action triggering crash. Last few crash reports look pretty much the same: From most recent crash report: Signature F2102588022______________________________________________________________________________________________________ More Reports Search UUID bde88b7e-6a72-435e-bf92-fa0b52140531 Date Processed 2014-05-31 14:36:09.209061 Uptime 0 Install Age 1604904 since version was first installed. Install Time 2014-05-12 23:41:07 Product Firefox Version 29.0.1 Build ID 20140506152807 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 6 stepping 3 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x88 User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 1444103c, AdapterDriverVersion: 8.770.2.1000 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ Processor Notes sp-processor02_phx1_mozilla_com.23013:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : Adapter Vendor ID 0x1002 Adapter Device ID 0x9712

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • 3.0.40818.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • NPWLPG

Application

  • Firefox 29.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • McAfee SiteAdvisor 3.7.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • MSN Toolbar 4.0 (msntoolbar@msn.com) (Inactive)
  • Search Helper Extension 1.0 ({27182e60-b5f3-411c-b545-b44205977502}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD M880G with ATI Mobility Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: atiu9p64 atiuxp64 atiu9pag atiuxpag atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-19-2010
  • driverDate2:
  • driverVersion: 8.770.2.1000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4250 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
  • browser.startup.homepage: www.yahoo.com
  • browser.startup.homepage_override.buildID: 20140506152807
  • browser.startup.homepage_override.mstone: 29.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://search.yahoo.com/search?fr=mcafee&type=A111US0&p=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1401545400
  • places.history.expiration.transient_current_max_pages: 46843
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.npmcffplg: 2
  • plugin.state.npmvtplugin: 1
  • plugin.state.npwinext: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.default_personal_cert: Select Automatically
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1399938823

Misc

  • User JS: No
  • Accessibility: No
iamjayakumars 475 solutions 5852 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

_________________________________________________________________________________

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. _________________________________________________________________________________ Start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Safe Mode to Troubleshoot the issue] and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). * https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Modified by iamjayakumars

jscher2000
  • Top 10 Contributor
3970 solutions 34662 answers

I think that "F" signature is related to Flash, but it's hard to tell from the crash data in your question.

Could you post some of your recent crash IDs? Those link to the crash-stats server where they are associated with bug reports on file, and reports from other users who had the same crash (who may have provided specific comments on what they were doing at the time). This article has tips on extracting the crash IDs: Firefox crashes - Troubleshoot, prevent and get help fixing crashes.

I think that "F" signature is related to Flash, but it's hard to tell from the crash data in your question. Could you post some of your recent crash IDs? Those link to the crash-stats server where they are associated with bug reports on file, and reports from other users who had the same crash (who may have provided specific comments on what they were doing at the time). This article has tips on extracting the crash IDs: [[Firefox crashes]].
jscher2000
  • Top 10 Contributor
3970 solutions 34662 answers

Some general advice about performance and stability issues with Flash. You probably have seen some of these suggestions before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware acceleration in the Flash plugin. See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable the Flash plugin's protected mode feature. This involves creating or editing a settings file. The following pages/posts provide different ways to do that:

Flash needs to completely unload from memory (restarting Firefox might help) before this would take effect.

Some general advice about performance and stability issues with Flash. You probably have seen some of these suggestions before, but just in case: (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily. (2) Disable hardware acceleration in the Flash plugin. See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable the Flash plugin's protected mode feature. This involves creating or editing a settings file. The following pages/posts provide different ways to do that: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 Flash needs to completely unload from memory (restarting Firefox might help) before this would take effect.

Question owner

Most recent report ID's:

bp-bde88b7e-6a72-435e-bf92-fa0b52140531 5/31/2014 10:36 AM bp-bbded1d0-a4d5-407d-a3d6-137f32140531 5/31/2014 10:33 AM bp-dfdfc61e-7c71-4ce3-95f2-bd5142140531 5/31/2014 9:06 AM bp-7af2dd79-42c2-4d63-8b83-cb97d2140529 5/29/2014 4:11 PM

I disabled Flash hardware acceleration and ProtectedMode per one of the replies.

I'll keep you posted on whether or not that resolves. Let me know if you see anything else in the reports.

Most recent report ID's: bp-bde88b7e-6a72-435e-bf92-fa0b52140531 5/31/2014 10:36 AM bp-bbded1d0-a4d5-407d-a3d6-137f32140531 5/31/2014 10:33 AM bp-dfdfc61e-7c71-4ce3-95f2-bd5142140531 5/31/2014 9:06 AM bp-7af2dd79-42c2-4d63-8b83-cb97d2140529 5/29/2014 4:11 PM I disabled Flash hardware acceleration and ProtectedMode per one of the replies. I'll keep you posted on whether or not that resolves. Let me know if you see anything else in the reports.
jscher2000
  • Top 10 Contributor
3970 solutions 34662 answers

The two most recent crashes match the Flash signature.

The two earlier ones are different. Comments in the bug report filed Friday suggest it could be related to the McAfee SiteAdvisor extension, but the discussions is so new that it hasn't yet reached a conclusion.

If you find that you are getting a lot of crashes with the same signature ([@ RtlFreeHeap | HeapFree ]) you could try disabling that extension.

You can open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. The currently enabled extensions appear first, with the disabled ones below those on a gray background.

The two most recent crashes match the Flash signature. The two earlier ones are different. Comments in the bug report filed Friday suggest it could be related to the McAfee SiteAdvisor extension, but the discussions is so new that it hasn't yet reached a conclusion. If you find that you are getting a lot of crashes with the same signature ([@ RtlFreeHeap | HeapFree ]) you could try disabling that extension. You can open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. The currently enabled extensions appear first, with the disabled ones below those on a gray background.