Firefox crashes
Firefox crashing upon when searching, going to various sites, etc. No apparent consistency to action triggering crash. Last few crash reports look pretty much the same:
From most recent crash report:
Signature F2102588022______________________________________________________________________________________________________ More Reports Search UUID bde88b7e-6a72-435e-bf92-fa0b52140531 Date Processed 2014-05-31 14:36:09.209061 Uptime 0 Install Age 1604904 since version was first installed. Install Time 2014-05-12 23:41:07 Product Firefox Version 29.0.1 Build ID 20140506152807 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 6 stepping 3 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x88 User Comments App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 1444103c, AdapterDriverVersion: 8.770.2.1000 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
Processor Notes sp-processor02_phx1_mozilla_com.23013:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
Adapter Vendor ID
0x1002
Adapter Device ID
0x9712
All Replies (5)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
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Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
Modified by iamjayakumars
I think that "F" signature is related to Flash, but it's hard to tell from the crash data in your question.
Could you post some of your recent crash IDs? Those link to the crash-stats server where they are associated with bug reports on file, and reports from other users who had the same crash (who may have provided specific comments on what they were doing at the time). This article has tips on extracting the crash IDs: Troubleshoot Firefox crashes (closing or quitting unexpectedly).
Some general advice about performance and stability issues with Flash. You probably have seen some of these suggestions before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware acceleration in the Flash plugin. See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable the Flash plugin's protected mode feature. This involves creating or editing a settings file. The following pages/posts provide different ways to do that:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (restarting Firefox might help) before this would take effect.
Most recent report ID's:
bp-bde88b7e-6a72-435e-bf92-fa0b52140531 5/31/2014 10:36 AM bp-bbded1d0-a4d5-407d-a3d6-137f32140531 5/31/2014 10:33 AM bp-dfdfc61e-7c71-4ce3-95f2-bd5142140531 5/31/2014 9:06 AM bp-7af2dd79-42c2-4d63-8b83-cb97d2140529 5/29/2014 4:11 PM
I disabled Flash hardware acceleration and ProtectedMode per one of the replies.
I'll keep you posted on whether or not that resolves. Let me know if you see anything else in the reports.
The two most recent crashes match the Flash signature.
The two earlier ones are different. Comments in the bug report filed Friday suggest it could be related to the McAfee SiteAdvisor extension, but the discussions is so new that it hasn't yet reached a conclusion.
If you find that you are getting a lot of crashes with the same signature ([@ RtlFreeHeap | HeapFree ]) you could try disabling that extension.
You can open the Add-ons page using either:
- Ctrl+Shift+a
- "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. The currently enabled extensions appear first, with the disabled ones below those on a gray background.