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Numeric keypad cursor movement keys no longer work in Firefox

  • 5 replies
  • 1 has this problem
  • 45 views
  • Last reply by chrisboote

chrisboote
chrisboote
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In any text box, on any web page, plus in the address bar, plus in the search box, the numeric keypad cursor movement keys (home, end, up, down, left, right) no longer work NUMLOCK is off SCROLLLOCK is off The regular cursor keys, plus home, end etc.all work fine The numpad keys work fine in other applications (e.g. textpad, notepad, word, openoffice etc.) This only affects navigation in a text box I am running windows, and just to make sure, I backed out the last windows update and restarted my pc - problem still exists I have tested with a different keyboard via USB, problem still exists I tried restarting firefox in safe mode, problem still exists

OS Windows 7 Home Premium SP1, latest update is KB2952664 Firefox 29.0.1

In any text box, on any web page, plus in the address bar, plus in the search box, the numeric keypad cursor movement keys (home, end, up, down, left, right) no longer work NUMLOCK is off SCROLLLOCK is off The regular cursor keys, plus home, end etc.all work fine The numpad keys work fine in other applications (e.g. textpad, notepad, word, openoffice etc.) This only affects navigation in a text box I am running windows, and just to make sure, I backed out the last windows update and restarted my pc - problem still exists I have tested with a different keyboard via USB, problem still exists I tried restarting firefox in safe mode, problem still exists OS Windows 7 Home Premium SP1, latest update is KB2952664 Firefox 29.0.1

Chosen solution

Found it! It was the new anti-keylogging module in my security software (Zonealarm) Disabled that, all is now hunky AND dory

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All Replies (5)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar.. Then Tools > Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by one of the installed and enabled extensions.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
chrisboote
chrisboote Question owner
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Already tested in Safe mode - problem still exists Turned off hardware acceleration and restarted - problem stil exists Problem also exists in Google Chrome Browser I am not alone with this exact issue https://productforums.google.com/forum/#!topic/docs/gB4Vf13ubSQ

Thank you for trying to help

chrisboote
chrisboote Question owner
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Additional information CTRL-home, CTRL-end CTRL-left and CTRL-right all work exactly as expected Using the onscreen keyboard (run-osk) works as expected Using the non-numpad keys works as expected To reiterate, all these keys work fine in a non-browser application

chrisboote
chrisboote Question owner
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Chosen Solution

Found it! It was the new anti-keylogging module in my security software (Zonealarm) Disabled that, all is now hunky AND dory