Help articles

Editorial guidelines

Learn more about to contribute to our knowledge base articles.

"About" article type best practices

"About" articles answer "What is…" questions, helping users understand essential information about our products, features, or services.

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Writing guide for Knowledge Base articles

This Mozilla Support Document Guide includes picking a good title, writing a search summary, organizing your article and a style guide.

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Anatomy of a Knowledge Base article

This article explains the different parts of a support article, such as this search summary that tells you what an article is about.

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"How-to" article type best practices

“How-to” articles answer “How to…?” questions and help readers understand the steps to accomplish a specific goal or procedure.

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"Troubleshooting" article type best practices

"Troubleshooting" articles address “How do I fix...?” questions that arise when users encounter problems with our products, services, or features.

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"FAQ" article type best practices

"FAQ" (Frequently Asked Questions) articles serve as a consolidated resource for addressing common inquiries about a single topic.

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