How to contribute to the Knowledge Base
Learn how you can contribute to Mozilla Support by writing or improving support articles.
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Writing guide for Knowledge Base articles
This Mozilla Support Document Guide includes picking a good title, writing a search summary, organizing your article and a style guide.
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2 weeks, 4 days ago
Anatomy of a Knowledge Base article
This article explains the different parts of a support article, such as this search summary that tells you what an article is about.
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Editorial guidelines for Mozilla accounts
The goal of these guidelines is to ensure we're talking about Mozilla accounts consistently across all of our products.
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"About" article type best practices
"About" articles answer "What is…" questions, helping users understand essential information about our products, features, or services.
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"How-to" article type best practices
“How-to” articles answer “How to…?” questions and help readers understand the steps to accomplish a specific goal or procedure.
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"Troubleshooting" article type best practices
"Troubleshooting" articles address “How do I fix...?” questions that arise when users encounter problems with our products, services, or features.
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"FAQ" article type best practices
"FAQ" (Frequently Asked Questions) articles serve as a consolidated resource for addressing common inquiries about a single topic.
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Best practices to use GIFs in KB articles
Use animated GIF images in KB articles, to reduce cognitive load and improve user experience effectively. Learn more.
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