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Firefox locks up when right-clicking and using drop-down menus

  • 3 replies
  • 7 have this problem
  • 1 view
  • Last reply by cor-el

krem1234
krem1234
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I have the latest version of Firefox installed (13.0), though I had the same problem with earlier versions of Firefox also. Not all the time, but fairly frequently, when I right-click (i.e., opening a new link), or use a drop-down menu (like marking an e-mail as unread in Gmail), Firefox completely locks up and becomes unresponsive. I need to control alt delete to close it and then restart Firefox.

I am also running Windows 7, 64-bit version. Let me know if any additional details are needed.

Thanks

I have the latest version of Firefox installed (13.0), though I had the same problem with earlier versions of Firefox also. Not all the time, but fairly frequently, when I right-click (i.e., opening a new link), or use a drop-down menu (like marking an e-mail as unread in Gmail), Firefox completely locks up and becomes unresponsive. I need to control alt delete to close it and then restart Firefox. I am also running Windows 7, 64-bit version. Let me know if any additional details are needed. Thanks

All Replies (3)

cor-el
cor-el
  • Moderator
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Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

krem1234
krem1234 Question owner
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I've been using FF in safe mode and so far have had no lockups - would the next step be disabling the add-ons one-by-one to find the culprit? Or is there a more efficient way?

Thanks

cor-el
cor-el
  • Moderator
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First try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If that didn't solved it then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")