Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

reinstalled TB, able to receive but not send email

Thunderbird Send and receive email
sfhowes replied
n3xge
n3xge

I reinsatalled TB with my [edited]@ptd.net account, and two gmail accounts. The gmail accounts work. The ptd account will receive email but will not send. What settings need to be changed and where do I find the setting to change?

I reinsatalled TB with my [edited]@ptd.net account, and two gmail accounts. The gmail accounts work. The ptd account will receive email but will not send. What settings need to be changed and where do I find the setting to change?
Attached screenshots

Modified by christ1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Check with your email provider about the correct server settings. Presumably they do have a support website. Also see https://support.mozilla.org/kb/cannot-send-messages

sfhowes
sfhowes

The recommended settings are:

promail.ptd.net, port 587, STARTTLS, normal password, email address

https://www.ptd.net/support/email-communication/email-server-information

Timeouts can be caused by antivirus scanning of outgoing mail, but that would probably also affect sending from the gmail accounts.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.