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I cant follow up on ticket #305857 I have no Library it is all blank - no history, no bookmarks, NADA!

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST. Thu 2025-0… (read more)

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST.

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

then I got tha same message again

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

the next day I couldn't get in so I had to reset my password

Fri 2025-08-01 11:18 AM Forgot your password? Fri 2025-08-01 11:25 AM Your password has been reset

Then this appeared about 50 minutes later

Fri 2025-08-01 12:14 PM Forgot your password?

I found out about Mozilla Monitor and thought it might help

Fri 2025-08-01 12:14 PM New sign-in to Mozilla Monitor

Fri 2025-08-01 12:21 PM Mozilla Monitor found no known breaches

Then I got:

Fri 2025-08-01 12:30 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:33 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

Then I got

Fri 2025-08-01 11:32 PM Mozilla Support Request: Share your feedback with us

which contained a copy of my post [I have made a bit of a hash up with my mozilla related logins]

Thu Jul 31, 2025, 07:34 but was appartntly sent by "Anonymous User"

this email wanted to know if I was satisfied - how could I be, when the problem wasn't solved?

next I asked another question {Which I can't see in my Emails} which netted me this reply,

Sun 2025-08-03 08:52 AM Mozilla Support Forum<no-reply@support.mozilla.org>

next I was back to this again

Mon 2025-08-04 03:59 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again just this morning!

Thu 2025-08-07 10:08 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?


I am as much a believer in security as the next person but I don't understand what is going on,

I have had no response to my original ticket, which I beleive was number 305857 which I can no longer find any refernce to in my account, and I still have a completely blank Library! and I can't even make any new bookmarks!

Plaes help, Yours sincerely, Ms Jacq Felis (AKA Kaelkitty).

Solved Archived 8 377

Certain Google Drive functions doesn't work between midnight and midday.

Hi, mi machine runs Ubuntu Mate 24.04, kernel 6.14.0.29 and Firefox 141.0.3 . Starting from the end of last year, 2024, I get a strange situation: in Google Sheets I can … (read more)

Hi, mi machine runs Ubuntu Mate 24.04, kernel 6.14.0.29 and Firefox 141.0.3 . Starting from the end of last year, 2024, I get a strange situation: in Google Sheets I can invoke certain functions only in the range 5:00 am to midday, actually I never tried earlier. I asked for help to Google and we realized that the malfunction doesn't appear with Google Chrome browser or Brave. So I'm here to ask for support, how can I fix this?

Archived 1 109

PC crashes sometimes after finishing a chess game in Firefox

For the past few weeks, my PC reliably crashed after a few chess games on chess.com with Firefox. GPU and Memory benchmarks are running through without issues, it did cra… (read more)

For the past few weeks, my PC reliably crashed after a few chess games on chess.com with Firefox. GPU and Memory benchmarks are running through without issues, it did crash when starting a Steam game once before, but I wasn't able to find out why. At this point, I'm really curious to learn about what could possibly cause this, but don't really know where to look for it. Really wondering what special thing is happening after a game there that doesn't happen with other websites/browsers. Would really appreciate your help!

Running Wayland on Archlinux 6.15.7 with AM5 CPU and DDR5 memory. Sometimes wondering if it's a graphics issue since my display is connected via the iGPU, but I also have an NVIDIA graphics card installed that I use for games sometimes.

Archived 1 332

Command M - Minimalizowanie FF na MacBooku

Hi. I have a problem with minimizing the Firefox window on a MacBook (M1, 2020, Tahoe26, FF 141.0.2 (aarch64). After launching the browser, using Command+M for the first … (read more)

Hi.

I have a problem with minimizing the Firefox window on a MacBook (M1, 2020, Tahoe26, FF 141.0.2 (aarch64). After launching the browser, using Command+M for the first time works and the window moves to the taskbar normally. When the FF window returns, the shortcut stops working and the Command+M Thumbnail option becomes grayed out. It doesn't matter if FF is in fullscreen mode or not - the shortcut only works the first time. ____________ Cześć. Problem dotyczy minimalizowania okna Firefox na MacBook (M1, 2020, Tahoe26, FF 141.0.2 (aarch64). Po uruchomieniu przeglądarki, za pierwszym razem użyciu Command+M skrót działa i okno normalnie przechodzi do paska. Po powrocie okna FF, skrót przestaje działać, a opcja Miniaturka Command M staje się nieaktywna. Nie ma znaczenia, czy FF jest w trybie pełnoekranowym, czy nie - skrót działa tylko pierwszy raz.

Archived 1 129

Could not place an order with e bay.

Not sure if I had an option to best describe. I have previously ordered on ebay. Tonight I was not allowed. I am sure if I use a different browser, I would be able to … (read more)

Not sure if I had an option to best describe. I have previously ordered on ebay. Tonight I was not allowed. I am sure if I use a different browser, I would be able to place the order. I previously have ordered from Herbalife. I could use foxfire and then there was a change and I could not place the order with Herbalife. I order over the phone for a time and then I decided to use a different browser and when I did the order went through as previously. Now I seem to have the same problem with ebay. Can you help me to know what I can do to be able to use all of my apps with foxfire?

Archived 1 173

Unable to log into my bank account

I've noticed recently that I am unable to log into my bank account when I use Firefox and have to use the Microsoft Edge browser instead. I've used Firefox as my primary… (read more)

I've noticed recently that I am unable to log into my bank account when I use Firefox and have to use the Microsoft Edge browser instead. I've used Firefox as my primary browser for years and began experiencing the problem in the last month or so. Any suggestions on how to remedy the problem?

Archived 3 83

https://errors.edgesuite.net/18.5c4ce17.1757455779.75f28149

I am trying to log onto Fidelity.com and I keep getting an access denied message. I turned off the Mozilla VPN but the error still occurs I have no idea how to fix this o… (read more)

I am trying to log onto Fidelity.com and I keep getting an access denied message. I turned off the Mozilla VPN but the error still occurs

I have no idea how to fix this or why it suddenly started happening. Fidelity tells me it's my browser.

Any ideas apprecaited

Archived 1 200

Broken URL/button/etc hand icon

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elem… (read more)

Using desktop 141.0, noticed issue of the hand pointer either not appearing, or appearing for less than a second and disappearing when hovering over buttons/urls/etc elements. Sometimes it stops being buggy for a minute or so and then goes back. I can't figure out the exact cause for this, but maybe going outside of the window of the browser ? Consistent in the safe mode, on different websites. See the gif for the visual

Solved Archived 17 100

Firefox address bar says some of my website pages are not secure even though they are

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the a… (read more)

I confirmed with my host provider that my website is in a secure environment, but when I access three form pages that end in "php" there is a broken padlock icon in the address bar and says that the connection is not secure.

I checked other browsers (Edge, Chrome, & Brave) and all show a secure connection. So this only happens in the Firefox browser (v141.0). I'm using Windows 10 64bit.

Has anyone else had this issue? Any suggestions on how to fix?

The form is how my clients order on my website (no financial info is entered on the form, just data), and I fear that if they are using Firefox and see it's "not secure" they will leave.

Archived 6 237

Error logging in to account.apple.com - Failed to verify your identity!

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS. I've launched Firefox using the `-p` option, created a new profile and then nav… (read more)

I'm unable to login to account.apple.com on my laptop which is running Ubuntu 24.04.3 LTS.

I've launched Firefox using the `-p` option, created a new profile and then navigated to https://account.apple.com/sign-in and tried to login. I've attached a screenshot of the error message.

I had tried multiple things on my default profile, even troubleshoot mode, but I couldn't get it. I even tried useragent switcher to no avail.

I can login to the site using Chromium.

What else can I try?

Solved Archived 4 591

Is there a setting for Firefox to display scrollbars in 3D?

Very often it happens to me that I'm not able to tell whether I'm at the beginning or at the end of a document. The scrollbar colors displayed by Firefox do not provide e… (read more)

Very often it happens to me that I'm not able to tell whether I'm at the beginning or at the end of a document. The scrollbar colors displayed by Firefox do not provide enough distinctive information to tell. (See images attached.)

From the 80's 'til the 10's we had 3D scrollbars with outset borders giving the impression of a raised scrollbar … for a reason.

Is there a setting to have Firefox display 3D scrollbars on Windows?

Archived 2 191

Firefox no longer working with multiple apps and websites

All of a sudden, I can't access several websites through Firefox that I have used for years -- but I CAN access them in other browsers, like Chrome and Safari. Also, Fir… (read more)

All of a sudden, I can't access several websites through Firefox that I have used for years -- but I CAN access them in other browsers, like Chrome and Safari. Also, Firefox no longer works with my password manager. Until about two weeks ago, I could always autofill login information, but no more.

What gives? I am up to date on my IOS (Sequoia 15.5) and on my version of firefox -- and my password manager app. Superfrustrating. I hate to have to turn to Chrome as my primary browser since I hate Google, but I might end up doing that and just not using Firefox anymore, after like 20 years of having it as my primary browser.

Archived 16 285

How do I ban permissions for all sites?

What happened to Firefox's permission's page? There's so few options now. I'm being harassed by websites to give them permission that should be blocked across the entire … (read more)

What happened to Firefox's permission's page? There's so few options now. I'm being harassed by websites to give them permission that should be blocked across the entire browser. I'm autistic and sensitive to popups/interruptions/distractions. So most permissions I simply had off for everything, because I don't want to be asked anything. I don't want to confirm anything. I don't want any popup of any type. So I turned everything off and it was good. (except blocking cookies of course)

But now sites are asking me again and there's no way to blanket turn off everything. I see I can press "Ctrl+i" to bring up specific permissions for that site, but that's not good enough. I specifically need permissions blocked for sites I've never visited. Needing to visit the site first completely defeats the purpose.

The permissions listed in the settings isn't all of them. How do I turn off ALL permissions for ALL sites. I can turn on specific permissions when I want them. Essentially, how do I recreate functionality that used to exist but was removed from us for whatever reason.

Also, it's a huge security hole! I'm a senior full stack developer. Asking permissions for a user is a great way to fingerprint them. If I accidentally hit "yes" to a few key permissions, I can be fingerprinted. Another reason I should be able to blanket ban these permissions. I just want my browser to be a browser. These permissions do nothing for me but make the experience worse.

Archived 6 258

Point Releases

Is there any way to find out if a point release is coming? In other words, I'm running 142.0.1. I'd like to know if a 142.0.2 is going to be released. Not necessarily … (read more)

Is there any way to find out if a point release is coming? In other words, I'm running 142.0.1. I'd like to know if a 142.0.2 is going to be released. Not necessarily when, but just if one is in the works and will be released at some point.

Thanks.

Archived 4 294

Firefox 141.0 (aarch64) won't load last 20% of AliExpress website

Hello, American website and the German website German website fail to load the last 20%. This causes important top row graphics like logins and accounts not showing. Fire… (read more)

Hello, American website and the German website German website fail to load the last 20%. This causes important top row graphics like logins and accounts not showing. Firefox private window loads the AliExpress website 100%.

I wiped History cache from Firefox, however same issue. Other websites load normally. I can't log in to AliExpress to report the issue there.

Specs: 141.0 (aarch64) Mozilla Firefox fo Raspberry Pi OS raspberrypios - 1.0

Solved Archived 4 173