Firefox Community Forum

Hello, I am having a problem with Mozilla Firefox on Windows 10.

Firefox sometimes keeps loading continuously and some websites do not open properly or take a very long time to load. My internet connection is working normally, and the same websites may work better in another browser.

I have tried closing and reopening Firefox, restarting my computer, and refreshing the website, but the problem still happens.

Please help me check what may be causing this problem and how I can repair or reset Firefox without losing my bookmarks, passwords, and important data.

Thank you.

I turned off my HP computer with Windows 11 on August 1. Everything was working fine at that time. When I turned it on again on August 18, everything worked except email. I can get email on my iphone, but not on my computer. I spent over an hour trouble-shooting with someone representing my email server, tds.net, with no resolution. I tried to access my email thru Firefox, my usual browser, as well as thru Edge. The message I get when trying to access my tds email is: "The connection has timed out. The server at mail.tds.net is taking too long to respond." I then went to an IT specialist who tried everything he could, including disabling Bitdefender, and nothing worked. I then tried to open an email account with gmail.com and received this message: "The page isn’t redirecting properly. Firefox can’t connect to the server at accounts.google.com." I don't know what else to try. Everything I read said the it is likely a problem with my anti-virus software, but the problem still exists when that is turned off. Is there anything else I can try???

The problem is illustrated in the first image attached: Google Maps shows no image, just solid black. This does not occur in browsers other than Firefox.

After restarting my laptop, the same problem persists, but on first going to the Google Maps website the usual image of my neighborhood flashes, then disappears to be replaced by the black.

The second attached image shows four possible causes and fixes offered by Google AI. I tried them all, and nothing made any difference. This image also shows that the thumbnail image appears when my cursor hovers over the tab in which Maps is open.

The only thing out of the ordinary I did before this problem occurred was browsing the Firefox Extensions on advice of Google AI to turn off the intrusive "Genius" AI pop-ups, but I didn't discover anything relevant and I don't think I made any changes.

I'd welcome any suggestions for what to try next,

One of my "Login required" sites (Call it Site One) is prompting me with a username when I click into the Username entry box. Unfortunately, the username it's prompting me for is from "Site Two".

I have never saved a username for Site One. The username it's prompting me with is from a completely different domain name, Site Two.

I searched Usernames/passwords and found only one occurrence for the username it is prompting with. It's properly listed under the correct Site Two. I deleted it anyway to test. That made no difference: it still appears in the drop down for Site One (after restarting Firefox).

Just to be clear: Site One has no stored usernames or passwords. I've never stored a username or password for Site One. I have done so for Site Two (but again, that's now deleted). Yet this username, which is now not stored anywhere in Firefox, is still appearing as a prompt for Site One.

Lastly, this is not a new issue. This problem dates back months.

I've rebooted, even did a hard reboot, total 3 times, tried system restore, 1 hour past update, deleted Firefox, reinstalled, still "in use", deleted Norton, still same. Reinstalled norton. There NO BUTTON, SWITCH, there! I can File, new blank page, still nothing. Sort of reminds me of automakers, all look alike! Left side, simple, turn on sc or import, at the opening first time, import short cuts and bookmarks from previous page, turn off Newsweek. Simple, without the hassle of now, those that have cleared, happy for you! For me same thing at the top, yellow bar, "in use!"

I am having issues keeping a single profile on firefox. all of my tabs and bookmarks would disappear every other log in which makes using this browser harder than it should be. What is something I can do to make sure my bookmarks and tabs are there? I tried to delete other profiles but am not getting any responses from the browser as well.

Hello. I am trying to start using Mozilla VPN, I linked my account, but afterall, it refuses to connect. It just say, that he "couldn't connect to VPN", it doesn't even mark the reason or gives some feedback. In settings it still offer to get started, despite i've already added account and it should work. What could be causing this? P.S. I have already relaunched a browser:)

I'm just trying to figure out how I can tell if my up-to-date version of Firefox is actually using its own VPN. It said it would when I installed it, but I can find anything that says, yes, it's running.

Google maps displays a map and then, a few seconds later the map goes black. I found an archive thread called "Google Maps suddenly displaying black" where it is suggested to use ctrl+F5 to bypass the cache. That solution works but then, a few seconds later: Boom, the map goes black.

Seems to me that when the page is refreshed by a script in the map that whatever gets downloaded corrupts the map and then when the refresh occurs, the map goes black.

What ever this "corruption is" Firefox fails to display the content correctly. I have killed my cache, disabled extensions, used troubleshooting mode, switched to the "auto" system theme etc. The key combo is the only way to temporarily recover the map. I should also point out that I see differences in the map UI, it looks like Google updated the UI in maps.

Hello, I am hoping someone can help me. I am getting white pixels/lines during youtube play back. There is only ever one at a time. I do not get it every time I watch a video. The lines move with the player if I move the browser.

I have tried: Updating Firefox/drivers Turning Hardware acceleration on/off Setting Firefox to use the dGPU Changing the Optimus mode

I am using Windows 11 and have a Legion 7i Pro Gen 8

I have uploaded an image that shows the line. The line appears in the grass on the right.

Many thanks

I cannot find any information about this. My other two devices that showed "Connecticut" were signed out when I changed my Password. Please respond.Am I supposed to know that Mozilla is in New Jersey? Who is in New Jersey?

why did firefox delete most of my shortcuts on my old pc after i synced with my new laptop and how do i get them back. I am a senior of 71 yrs not a computer tech.this just screwed everything up for me!HELP!!