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I can't connect to Mozilla VPN and it perform strange behaviour in the settings at the same time

Firefox Privacy and security
Denys replied
Igor Veto4kin
Igor Veto4kin

Hello. I am trying to start using Mozilla VPN, I linked my account, but afterall, it refuses to connect. It just say, that he "couldn't connect to VPN", it doesn't even mark the reason or gives some feedback. In settings it still offer to get started, despite i've already added account and it should work. What could be causing this? P.S. I have already relaunched a browser:)

Hello. I am trying to start using Mozilla VPN, I linked my account, but afterall, it refuses to connect. It just say, that he "couldn't connect to VPN", it doesn't even mark the reason or gives some feedback. In settings it still offer to get started, despite i've already added account and it should work. What could be causing this? P.S. I have already relaunched a browser:)

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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