I still cannot log into Firefox Browser

You do not need log in to use Firefox.

What do you mean by "It always shows Mozilla!"? Can you put a screenshot?

Just click the Browse... button below.

Wxie: This is a reply I received about not able to login to Firefox.

Paul

   Moderator
   Top 10 Contributor

8/16/26, 1:26 PM

Hi Rhonda.

I am going to remove that screenshot of your Mozilla account as this is an open forum.

Are you able to open Firefox on your computer now?

Are you able to open Firefox on your computer now?

It's just a web browser, you do not need any log in to open it.

No matter what I do, I cannot find the Firefox Browser. Every page I go to, it wants me to download Firefox for my PC. Then it takes me to a page that asks me to download Firefox. I have tried typing Firefox.com in the URL and the same thing happens. AND, when I ask a question, all answers come back to Mozilla/Firefox.

I'm about to give up on this.

You appear to have used the Firefox 154.0 web browser to post this support forum thread just fine.

The Mozilla Account is not something you need to use in order to use the Firefox web browser.

What the Mozilla Account is used for besides this support.mozilla.org site. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account#w_what-services-can-i-use-with-a-mozilla-account

Mozilla Accounts used to be as Firefox Accounts up till November 1, 2023.

Thanks James, I have no idea how I got to the correct page to send questions, but I have been following Mozilla steps to login to Firefox. It asked for my Recovery Code, which I've had since December 10, 2025, to reset my password, they sent a confirmation code, which I used. However, I was kicked out again with the message that my Recovery Code was not accurate. When I requested my Recovery Code last December, I simply printed it out so I wouldn't make any mistakes. At that point, I logged out of wherever I was, then tried one more time to login to Firefox, using my username and same old password and here I am. I was shocked, but I'm afraid to log out and log in again Because in the URL the address is still support.mozilla.org/en-US/questions/1599365. This tells me that I'm still in Mozilla Support.

But I will have to log out, and hopefully, I will be able to log back in.

Thanks again, Rhonda

Hi,

If you can post here, you are good with your Mozilla account. To confirm, you can just click the account icon on your Firefox toolbar: you will see "manage account", "sync", etc.