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Websites load then go blank

  • 2 replies
  • 3 have this problem
  • 53 views
  • Last reply by rosex462

rosex462
rosex462
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Hello, every time I click on a page it loads for a second then goes blank to a white screen. I tried uninstalling and reinstalling and that did not work. What can I do to fix it?

Hello, every time I click on a page it loads for a second then goes blank to a white screen. I tried uninstalling and reinstalling and that did not work. What can I do to fix it?

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:

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All Replies (2)

cor-el
cor-el
  • Moderator
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:

rosex462
rosex462 Question owner
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My ad blocker was causing the issue. Thank you so much for the response and the help. For sure made my day!