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Program Closed actomaically during writing a e-mail

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  • Last reply by Matt

stu_kty
stu_kty
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Error message will pop out and i can choose close or restart the program when i try to write a e-mail.

AdapterDeviceID: 0x0046 AdapterVendorID: 0x8086 Add-ons: en-GB%40dictionaries.addons.mozilla.org:1.19.1,lookout%40aron.rubin:1.2.13,%7B25A1388B-6B18-46c3-BEBA-A81915D0DE8F%7D:1.7.8.5,%7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:1.6.12,%7B8845e3b3-e8fb-40e2-95e9-ec40294818c4%7D:0.9.11.2,%7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.3.9,%7B1A2D0EC4-75F5-4c91-89C4-3656F6E44B68%7D:0.6.3,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:1.6,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:2.6.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.5.0,openmedspel%40e-medtools.com:2.0.1,en-US%40dictionaries.addons.mozilla.org:7.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.5.1 AvailablePageFile: 3513556992 AvailablePhysicalMemory: 873574400 AvailableVirtualMemory: 3859877888 BuildID: 20140424091057 CrashTime: 1399003549 EMCheckCompatibility: true Email: garykwok28@gmail.com InstallTime: 1398964118 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 150a10cf, AdapterDriverVersion: 8.15.10.1995

ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 536 StartupTime: 1399003524 SystemMemoryUsePercentage: 72 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 24.5.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 服務提供者 : 2 : 1 :  
RSVP TCP 服務提供者 : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 服務提供者 : 2 : 2 :  
RSVP UDP 服務提供者 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 :

報表中另包含程式錯誤關閉時的狀況資訊。

Error message will pop out and i can choose close or restart the program when i try to write a e-mail. AdapterDeviceID: 0x0046 AdapterVendorID: 0x8086 Add-ons: en-GB%40dictionaries.addons.mozilla.org:1.19.1,lookout%40aron.rubin:1.2.13,%7B25A1388B-6B18-46c3-BEBA-A81915D0DE8F%7D:1.7.8.5,%7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:1.6.12,%7B8845e3b3-e8fb-40e2-95e9-ec40294818c4%7D:0.9.11.2,%7Ba300a000-5e21-4ee0-a115-9ec8f4eaa92b%7D:0.3.9,%7B1A2D0EC4-75F5-4c91-89C4-3656F6E44B68%7D:0.6.3,%7B847b3a00-7ab1-11d4-8f02-006008948af5%7D:1.6,%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:2.6.4,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.5.0,openmedspel%40e-medtools.com:2.0.1,en-US%40dictionaries.addons.mozilla.org:7.0.1,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.5.1 AvailablePageFile: 3513556992 AvailablePhysicalMemory: 873574400 AvailableVirtualMemory: 3859877888 BuildID: 20140424091057 CrashTime: 1399003549 EMCheckCompatibility: true Email: garykwok28@gmail.com InstallTime: 1398964118 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 150a10cf, AdapterDriverVersion: 8.15.10.1995 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SecondsSinceLastCrash: 536 StartupTime: 1399003524 SystemMemoryUsePercentage: 72 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Version: 24.5.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 服務提供者 : 2 : 1 : RSVP TCP 服務提供者 : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 服務提供者 : 2 : 2 : RSVP UDP 服務提供者 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD RfComm [Bluetooth] : 2 : 1 : 報表中另包含程式錯誤關閉時的狀況資訊。

All Replies (3)

Matt
Matt
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could you please post the crash Ids https://support.mozilla.org/kb/mozilla-crash-reporter#w_viewing-crash-reports

stu_kty
stu_kty Question owner
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Here is the crash ID: d1da4bc8-cac6-496b-8176-c6e4d2140502! Please help !!!

Matt
Matt
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type restarting Thunderbird from the help menu (alt+H) with add-ons disabled... a previous incident involved an add-on.