Thunderbird Crash a lot of times @ MimeMultipart_parse_eof (v45.8.0 and 52.x)
The Crash problem happend on my workmate 3 times a day at less during this couple of weeks.
It crash oftenly when he start Thunderbird, reading, typing email or close a tab, almost everything he did.
The version of Thunderbird is 52.1.1
Please let me know if you need any other detail.
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The crash report are simlier, one of them as below...
AdapterDeviceID: 0x06e4 AdapterDriverVersion: 9.18.13.4144 AdapterSubsysID: 20601462 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.1.1 AvailablePageFile: 14050631680 AvailablePhysicalMemory: 5837447168 AvailableVirtualMemory: 3668496384 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 49086464 BreakpadReserveSize: 67108864 BuildID: 20170509142926 CPUMicrocodeVersion: 0x1c ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1494990409 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1494989273 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x06e4, AdapterSubsysID: 20601462, AdapterDriverVersion: 9.18.13.4144 FP(D10-L1100-W00001000-T0000) DWrite? DWrite+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 47632 StartupCrash: 0 StartupTime: 1494990407 SystemMemoryUsePercentage: 31 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20170509142926","version":"52.1.1","vendor":null,"platformVersion":"52.1.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8120,"virtualMaxMB":4096,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"zh-TW","servicePackMajor":1,"servicePackMinor":0,"installYear":2014},"hdd":{"profile":{"model":"PIONEER APS-SL2 Serise","revision":"V2.8"},"binary":{"model":"PIONEER APS-SL2 Serise","revision":"V2.8"},"system":{"model":"PIONEER APS-SL2 Serise","revision":"V2.8"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"NVIDIA GeForce 8400 GS ","vendorID":"0x10de","deviceID":"0x06e4","subsysID":"20601462","RAM":512,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4144","driverDate":"2-3-2015","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17136},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"52.1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17135,"updateDay":17303},"activePlugins":[{"name":"Shockwave Flash","version":"25.0.0.171","description":"Shockwave Flash 25.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17297}],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17027010560 TotalPhysicalMemory: 8514457600 TotalVirtualMemory: 4294836224 URL: UptimeTS: 6.352073684 Vendor: Version: 52.1.1 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 RSVP TCPv6 服務提供者 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP 服務提供者 : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 服務提供者 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP 服務提供者 : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Modified by Wayne Mery
Chosen solution
A fix is in the works. Are you still crashing? What antivirus do you run?
Read this answer in context 👍 0All Replies (5)
Please post your crash IDs. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Some time Thunderbird Crash without Crash Report...
bp-1e18bcbb-6881-463e-9a84-40f080170517 bp-abc0a135-e896-46a4-9f5a-e29f90170516 bp-4558f17b-cd1d-434f-968d-acb9c0170515 bp-483c87aa-87a7-447f-8bb8-54f9c0170515 bp-843ac1c9-6bdf-4c3b-946c-ec41c0170512
crash signatures are all @ MimeMultipart_parse_eof
This is https://bugzilla.mozilla.org/show_bug.cgi?id=1016524, a problem which has proved not easy to solve. Do you have an exact squence of steps to cause crash?
Mostly it happen when my workmate typing a mail (reply, forward, or new mail), then it will stop Thunderbird and show Crash reporter without any sign, not every time but quite often, sometime he just start Thunderbird and it happen too.
Chosen Solution
A fix is in the works. Are you still crashing? What antivirus do you run?