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Sync not working on Firefox 29

Posted

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and continuously rolling), and no data is transferred on my Sync account since I can't retrieve it in other devices or computers. I tried it with two different (and new) accounts... What's the problem?

Thanks

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and continuously rolling), and no data is transferred on my Sync account since I can't retrieve it in other devices or computers. I tried it with two different (and new) accounts... What's the problem? Thanks

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Battlelog Game Launcher (2.3.2)
  • The plugin allows you to have a better experience with Microsoft Lync
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Facebook Video Calling Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • GEPlugin
  • 2.3.0
  • Plug-in for detecting Nero Kwik Media.
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • FireFox PDF Architect Previewer
  • 0.70.4

Application

  • Firefox 29.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0/WINNT/fr/

Extensions

  • Adblock Plus 2.5.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Compatibility Reporter 2.0.3 (compatibility@addons.mozilla.org)
  • Anti-bannière 14.0.0.4929 (anti_banner@kaspersky.com)
  • Autofill 3.6 (firefox-autofill@googlegroups.com)
  • Bookmark Favicon Changer 1.74 (bookmarkfaviconchanger@sonthakit)
  • Cookies Manager+ 1.5.2 ({bb6bc1bb-f824-4702-90cd-35e2fb24f25d})
  • DownloadHelper 4.9.22 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DownThemAll! 2.0.17 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • FEBE 7.3.0.1 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • FireShot 0.98.51 ({0b457cAA-602d-484a-8fe7-c1d894a011ba})
  • Flagfox 5.0.2 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • HTML5 Notifications 1.2.2 (html5notifications@paxal.net)
  • PDF Architect Converter For Firefox 1.0 (FFPDFArchitectConverter@pdfarchitect.com)
  • PrefBar 6.3.0 ({8A6C82A1-F6C9-481a-AAE7-C96444C9A754})
  • Real-Debrid Plugin 2.3b (real@debrid)
  • ReloadEvery 28.0.2 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • Saved Password Editor 2.7.2 (savedpasswordeditor@daniel.dawson)
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • X-notifier 3.3.16 ({37fa1426-b82d-11db-8314-0800200c9a66})
  • Clavier virtuel 14.0.0.4929 (virtual_keyboard@kaspersky.com) (Inactive)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}) (Inactive)
  • Module du blocage des sites Internet dangereux 14.0.0.4929 (content_blocker@kaspersky.com) (Inactive)
  • Protection bancaire 14.0.0.4929 (online_banking@kaspersky.com) (Inactive)
  • URL Advisor 14.0.0.4929 (url_advisor@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 580
  • adapterDescription2:
  • adapterDeviceID: 0x1080
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1536
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 11-11-2013
  • driverDate2:
  • driverVersion: 9.18.13.3182
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 580 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237
  • browser.startup.homepage_override.buildID: 20140421221237
  • browser.startup.homepage_override.mstone: 29.0
  • browser.tabs.autoHide: False
  • browser.tabs.warnOnOpen: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 29.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1398887500
  • places.history.expiration.transient_current_max_pages: 70703
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.enable_ssl3: True
  • security.enable_tls: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1396896613

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi double002, Once the sync has been set up, it will sync on that one device. Please check your email to verify the account, then go ahead and go to about:accounts and sync. Each of the other devices have to be transferred to the new device as well.

However if this is not the case and you have verified, can you please send a screenshot of the page? How do I create a screenshot of my problem? I hope this helps.

Hi double002, Once the sync has been set up, it will sync on that one device. Please check your email to verify the account, then go ahead and go to about:accounts and sync. Each of the other devices have to be transferred to the new device as well. However if this is not the case and you have verified, can you please send a screenshot of the page? [[How do I create a screenshot of my problem?]] I hope this helps.

Question owner

Hi, thanks for the answer. As I already said, I followed the steps to swicth to the new version of Sync as it had to be done. I already verified my account by mail. The icon never stops moving in blue. I don't see why you need a screenshot but I have included one anyway (the icon is on the top right of the screen).

This version of Forefox is more trouble than anything... And apparently, I am not the only one to have this problem...

Hi, thanks for the answer. As I already said, I followed the steps to swicth to the new version of Sync as it had to be done. I already verified my account by mail. The icon never stops moving in blue. I don't see why you need a screenshot but I have included one anyway (the icon is on the top right of the screen). This version of Forefox is more trouble than anything... And apparently, I am not the only one to have this problem...

Question owner

Just so you know, I would like to thank you and the developers for the work you're doing. I'm know that Firefox is free, it's just that I like it and I would like to keep using it :)

Just so you know, I would like to thank you and the developers for the work you're doing. I'm know that Firefox is free, it's just that I like it and I would like to keep using it :)
8472 0 solutions 8 answers

Hi, yesterday I decided to upgrade the 29's sync to switch to the new version of it. I got the same problem as "double002" described = "it's blue and continuously rolling". I also left it running for the whole night, thought, that perhaps it might need a longer time to finish. Morning, it was still blue & rolling.

It also seems, that this problem is platform independent, as I'm running on Linux.

Hi, yesterday I decided to upgrade the 29's sync to switch to the new version of it. I got the same problem as "double002" described = "it's blue and continuously rolling". I also left it running for the whole night, thought, that perhaps it might need a longer time to finish. Morning, it was still blue & rolling. It also seems, that this problem is platform independent, as I'm running on Linux.

Modified by 8472

8472 0 solutions 8 answers

Helpful Reply

Have reported this as a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1006360 , as I did not found any previously reported bug matching this problem.

Have reported this as a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1006360 , as I did not found any previously reported bug matching this problem.

Question owner

Thanks!

Thanks!
guigs 1072 solutions 11697 answers

Perfect double002, looks like the developer is on this bug. Thank you very much for reporting this, it helps improve it for others too!!

Perfect double002, looks like the developer is on this bug. Thank you very much for reporting this, it helps improve it for others too!!
Aimhere 1 solutions 8 answers

Same problem here.

Same problem here.