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Firefox 29 no longer prints properly from the built in PDF viewer

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I print several EBAY labels a day. Just upgraded to firefox 29 (not realizing really what had changed - now regretting) and the built in PDF viewer no longer prints properly. It shows the label fine on the screen, but when sending to the printer (I tried two different ones) it just prints out two blanks pages. I tried a number of different printer settings and as i mentioned two different printers. Can't get anything to print now except two blank pages. If I switch the application settings in firefox to use an external 3rd party PDF viewer (e.g. Adobe reader 11, PDF Viewer plus, etc) those work fine. However, the default built in PDF viewer clearly broke in this new version. A very disappointing launch for me as this is critical feature for my use. Yes, I have a work around, but the point (and new bug) is still valid.

I print several EBAY labels a day. Just upgraded to firefox 29 (not realizing really what had changed - now regretting) and the built in PDF viewer no longer prints properly. It shows the label fine on the screen, but when sending to the printer (I tried two different ones) it just prints out two blanks pages. I tried a number of different printer settings and as i mentioned two different printers. Can't get anything to print now except two blank pages. If I switch the application settings in firefox to use an external 3rd party PDF viewer (e.g. Adobe reader 11, PDF Viewer plus, etc) those work fine. However, the default built in PDF viewer clearly broke in this new version. A very disappointing launch for me as this is critical feature for my use. Yes, I have a work around, but the point (and new bug) is still valid.

Chosen solution

firefox 29.0.1 has just been released, which contains a fix for this issue - an update is recommended for everyone affected: Update Firefox to the latest version

Read this answer in context 4

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philipp
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2793 solutions 12987 answers

hello, do other websites print normally still? the pdf viewer is still somewhat experimental and under very active development - you could try if the same error is occurring in the current development version, which you can download as an addon from http://mozilla.github.io/pdf.js/extensions/firefox/pdf.js.xpi

in case it has the the same printing problems, you could then file a bug report at https://github.com/mozilla/pdf.js/issues (a github account is necessary for it though) - please also provide a sample document where the error is apparent!

hello, do other websites print normally still? the pdf viewer is still somewhat experimental and under very active development - you could try if the same error is occurring in the current development version, which you can download as an addon from http://mozilla.github.io/pdf.js/extensions/firefox/pdf.js.xpi in case it has the the same printing problems, you could then file a bug report at https://github.com/mozilla/pdf.js/issues (a github account is necessary for it though) - please also provide a sample document where the error is apparent!

Question owner

Developer version doesn't fix it. Any pdf from the web will do.

Developer version doesn't fix it. Any pdf from the web will do.
philipp
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2793 solutions 12987 answers

does a normal website (not a pdf) in firefox print as expected?

does a normal website (not a pdf) in firefox print as expected?

Question owner

Yes, but of course that doesn't go into that pdf viewer.

Yes, but of course that doesn't go into that pdf viewer.
aglass5 0 solutions 1 answers

I started having this problem this morning. I can print from a regular webpage but cannot print a PDF that opens in the browser. I am able to save the PDF and print it from my computer's PDF reader, but I open and need to print many PDFs a day and don't want to save them all to my computer's hard drive so that I can print one page.

I started having this problem this morning. I can print from a regular webpage but cannot print a PDF that opens in the browser. I am able to save the PDF and print it from my computer's PDF reader, but I open and need to print many PDFs a day and don't want to save them all to my computer's hard drive so that I can print one page.
philipp
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2793 solutions 12987 answers

Helpful Reply

@aglass5, this is currently a bug in the integrated firefox pdf viewer that is investigated &getting fixed by our developers. in the meantime you could use a third-party pdf plugin like from adobe that you can enable in the firefox options > applications - scroll down and define the default action for the portable document format (pdf).

How to disable the built-in PDF viewer and use another viewer

@aglass5, this is currently a bug in the integrated firefox pdf viewer that is investigated &getting fixed by our developers. in the meantime you could use a third-party pdf plugin like from adobe that you can enable in the firefox ''options > applications'' - scroll down and define the default action for the '''portable document format (pdf)'''. [[How to disable the built-in PDF viewer and use another viewer]]

Question owner

Now - this approach doesn't even work anymore. Yesterday, I was able to point to Adobe reader, or PDF Viewer plus etc and Firefox would spawn that viewer, in place of the internal viewer. Today (with the only thing changing being a windows high priority security update forced download) that approach no longer works. No matter what you select, the internal viewer is always used. very strange. And a major pain now. This is a bone head move guys. Back to I.E. or Chrome it appears....

Now - this approach doesn't even work anymore. Yesterday, I was able to point to Adobe reader, or PDF Viewer plus etc and Firefox would spawn that viewer, in place of the internal viewer. Today (with the only thing changing being a windows high priority security update forced download) that approach no longer works. No matter what you select, the internal viewer is always used. very strange. And a major pain now. This is a bone head move guys. Back to I.E. or Chrome it appears....
cor-el
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11981 solutions 111345 answers

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications".

You can set the pdfjs.disabled pref to true on the about:config page to disable the build-in PDF viewer.

You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer).

You can change the action for Portable Document Format (PDF) from Preview in Firefox to use another application like the Adobe Reader or set to Always Ask in "Firefox > Options/Preferences > Applications". You can set the pdfjs.disabled pref to true on the <b>about:config</b> page to disable the build-in PDF viewer. You can check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu if you want to display PDF documents in Firefox with another application (i.e. not the built-in PDF Viewer). *http://kb.mozillazine.org/about:config

Question owner

Tried all these - none worked. It did finally occur to me what else changed. Phillip had me download the developer version (see above thread) to see if it fixed anything (which it didn't) it must be the cause of why all these workarounds stopped as well. How can I revert to the released version of that XPI? where do I get that? At least then I can go back tot he workarounds.

Tried all these - none worked. It did finally occur to me what else changed. Phillip had me download the developer version (see above thread) to see if it fixed anything (which it didn't) it must be the cause of why all these workarounds stopped as well. How can I revert to the released version of that XPI? where do I get that? At least then I can go back tot he workarounds.
cor-el
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11981 solutions 111345 answers

You should be ale to disable the developer PDF version in Firefox/Tools > Add-ons > Extensions.

What is the current value of the plugin.disable_full_page_plugin_for_types pref on the about:config page?

Choosing Adobe Reader in Firefox in Tools > Options > Applications should be sufficient.

You should be ale to disable the developer PDF version in Firefox/Tools > Add-ons > Extensions. What is the current value of the <b>plugin.disable_full_page_plugin_for_types</b> pref on the <b>about:config</b> page? Choosing Adobe Reader in Firefox in Tools > Options > Applications should be sufficient. *http://kb.mozillazine.org/File_types_and_download_actions

Modified by cor-el

Question owner

There is no developer pdf tool listed there.

I was able to restore back to the workaround state. I did two things, the second which I believ actually fixed it. I downloaded the "stable" version of the pdf xip form github and also noticed in my firefox plugs that acrobat was disabled (I did not do that). I reenabled and I was once again able to use reader, acrobat, PDF viewer etc as a workaround (though I will say I think acrobat built in is probably the more practical workaround to use, ad the others seem to save files first. ) I then redownloaded the latest developer version of the pdf xpi to see if a) it broke my workarounds again (it didn't) and b) happened to now fix the core internal pdf viewer printing problem (it didn't).

my about config shows the following, but not because I manually set it. I'm sure either selecting the acrobat as my internal viewer, or possibly loading the developer version made this change. video/x-mpeg,video/mpeg,video/quicktime,audio/x-aiff,audio/aiff,video/x-m4v,video/mp4,audio/x-m4a,audio/mp4,audio/mpeg,audio/x-mpeg,video/x-ms-wmv

Regardless, the bug is still present and at least I'm back to the workaround state until they fix it.

There is no developer pdf tool listed there. I was able to restore back to the workaround state. I did two things, the second which I believ actually fixed it. I downloaded the "stable" version of the pdf xip form github and also noticed in my firefox plugs that acrobat was disabled (I did not do that). I reenabled and I was once again able to use reader, acrobat, PDF viewer etc as a workaround (though I will say I think acrobat built in is probably the more practical workaround to use, ad the others seem to save files first. ) I then redownloaded the latest developer version of the pdf xpi to see if a) it broke my workarounds again (it didn't) and b) happened to now fix the core internal pdf viewer printing problem (it didn't). my about config shows the following, but not because I manually set it. I'm sure either selecting the acrobat as my internal viewer, or possibly loading the developer version made this change. video/x-mpeg,video/mpeg,video/quicktime,audio/x-aiff,audio/aiff,video/x-m4v,video/mp4,audio/x-m4a,audio/mp4,audio/mpeg,audio/x-mpeg,video/x-ms-wmv Regardless, the bug is still present and at least I'm back to the workaround state until they fix it.
philipp
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2793 solutions 12987 answers

uninstall PDF-Viewer 1.0.* from the addons > extensions panel

uninstall PDF-Viewer 1.0.* from the addons > extensions panel
corsnguy 1 solutions 5 answers

Helpful Reply

Me too! Very disappointed with mozilla since I have to switch to good old Explorer to get my work done. I do not want a 'work around' or any solution that involves me. This should not happen....Period!

Me too! Very disappointed with mozilla since I have to switch to good old Explorer to get my work done. I do not want a 'work around' or any solution that involves me. This should not happen....Period!
mgwachler 0 solutions 3 answers

Why does NOT have a printer on Firefox?? This is not good because I can't print on my Computer!!!!!!!!!!!!!!!!!!

'''Why does NOT have a printer on Firefox?? This is not good because I can't print on my Computer!!!!!!!!!!!!!!!!!!'''
cekfh 0 solutions 2 answers

Go to Tools

          Options
          Applications
         (Content Type) )Scroll down to Portable Document Format (PDF) (change Action to use Adobe  Reader as Default or whatever PDF program you prefer.
Go to Tools Options Applications (Content Type) )Scroll down to Portable Document Format (PDF) (change Action to use Adobe Reader as Default or whatever PDF program you prefer.
corsnguy 1 solutions 5 answers

Thank you for your Reply and Solution. Although much appreciated, I do not do 'work-arounds'

......Had to come back and change my reply. Solution was easy to do and worked perfectly. But, now I will not know if firefox viewer gets fixed.

Thank You!

New problem or should I start a new thread? Re: Lower part of messages move down as type responses.

Thank you for your Reply and Solution. Although much appreciated, I do not do 'work-arounds' ......Had to come back and change my reply. Solution was easy to do and worked perfectly. But, now I will not know if firefox viewer gets fixed. Thank You! New problem or should I start a new thread? Re: Lower part of messages move down as type responses.

Modified by corsnguy

mgwachler 0 solutions 3 answers

How do I print something from my computer?

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

How do I print something from my computer? <sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

Modified by philipp

philipp
  • Top 10 Contributor
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2793 solutions 12987 answers

Chosen Solution

firefox 29.0.1 has just been released, which contains a fix for this issue - an update is recommended for everyone affected: Update Firefox to the latest version

firefox 29.0.1 has just been released, which contains a fix for this issue - an update is recommended for everyone affected: [[Update Firefox to the latest version]]
corsnguy 1 solutions 5 answers

ok. I'll let you know if it does not work.

ok. I'll let you know if it does not work.
mgwachler 0 solutions 3 answers

I can't print from Firefox and I can't print from my computer without Firefox!!

'''''I can't print from Firefox and I can't print from my computer without Firefox!!'''''

Modified by mgwachler