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Can't login to HBO Go with Firefox. Works fine in IE and Chrome

  • 9 replies
  • 2 have this problem
  • 249 views
  • Last reply by delpaso

delpaso
delpaso

Trying to login to my HBO Go account and once I input my user ID and password, it takes me to a flash window that asks me for my user ID and password again. Have checked, checked and checked that I'm inputting these correctly and everything works fine in other browsers. Please help! Thanks!

Trying to login to my HBO Go account and once I input my user ID and password, it takes me to a flash window that asks me for my user ID and password again. Have checked, checked and checked that I'm inputting these correctly and everything works fine in other browsers. Please help! Thanks!

Chosen solution

Hi,

Can't access HBO GO from europe so here is a long shot. Enable "Accept third party cookies". For details see

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences#w_how-do-i-change-cookie-settings

Read this answer in context 👍 4

All Replies (9)

cor-el
cor-el
  • Moderator

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
delpaso
delpaso Question owner

Thanks for your quick response. Tried both of these solutions and, unfortunately, it didn't help.

Any other ideas?

I've attached a screengrab of what I'm seeing if that helps at all...

cor-el
cor-el
  • Moderator

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
delpaso
delpaso Question owner

Gave this a whirl and still no joy...

FredMcD
FredMcD

Go to the site, and before you log in, disable Adblock for that site only. See if that helps.

delpaso
delpaso Question owner

Thanks for your input, however Adblock was completely disabled when I ran Firefox in Safe Mode and didn't rectify the situation...

delpaso
delpaso Question owner

Any more ideas, guys? It's pretty sh*tty that I can do all this with ease on IE and Chrome but not on my beloved Firefox

user1077957
user1077957

Chosen Solution

Hi,

Can't access HBO GO from europe so here is a long shot. Enable "Accept third party cookies". For details see

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences#w_how-do-i-change-cookie-settings

delpaso
delpaso Question owner

That seems to do the trick! Awesome, thank you so much for your help!