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I am having the usual problems with Shockwave Flash refusing to work. In attempting to Troubleshoot that issue, I see frequent references to using Firefox>Help>Troubleshooting Information. However, whenever I click on 'Troubleshooting Information' - whether in Safe Mode or not - Firefox crashes immediately.
I created a crash report of the most recent time (after trying a half-dozen times or so).
Firefox 28.0 Crash Report [@ F1398665248_____________________________ ] UUID 3ce83fd3-b8a5-47d7-b3e2-9a1322140417
What I really want is for Flash to work, but since that doesn't seem like it will happen any year soon, if I could at least use the 'Troubleshooting Information', that might be helpful.
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Sorry, the Report ID number might be more helpful, apparently:
You can check for problems with current Shockwave Flash plugin versions and try this:
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
For more references this thread may be helpful to you