Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't access Gmail. Says: "Verify New Email Address" however I can access it with Google Chrome.

  • 1 reply
  • 5 have this problem
  • Last reply by Moses

more options

In Firefox I can no longer access my Gmail account. When I click on Gmail from my Google home page it gives me this:

Verify New Email Address

In order to verify that the new email address associated with your account is correct, we have sent an email message to kctrucker@xxxx.xxxx. Please follow these steps:

   Check your email account associated with the new address.
   Open the message from Google that contains the subject line 'Google Accounts: Email Change Verification.'
   Visit the verification link provided.

If you're unable to find the email in your inbox, try our troubleshooting steps.

[e-mail address obfuscated by moderator. please read Mozilla Support rules and guidelines]

Modified by Moses

All Replies (1)

more options


I've obfuscated your e-mail address to protect your privacy.
Have you tried to clear the cookies for Gmail?

  • Click the Firefox button > Options > Privacy > Remove individual cookies > Search for or and remove those cookies.
  • Restart Firefox and try to load your account again.