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Adobe flash player 13 crashes

Posted

I have an up to date version mac operations system, and this morning adobe installed the latest flash player version 13.+ and it has been crashing. I cannot watch anything on youtube or got to other site. I am a web developer that uses flash and this is a huge problem. Can anyone help with a solution. I have uninstalled the flash player and reinstalled it. I have UP TO DATE VERSIONS OF EVERYTHING! It states in the SOLUTIONS Page to Disable hardware acceleration in Flash. I cannot do it before it crashes!! Chrome is working perfectly. I ONLY HAVE THIS PROBLEM ON FIREFOX AND SAFARI!

I have an up to date version mac operations system, and this morning adobe installed the latest flash player version 13.+ and it has been crashing. I cannot watch anything on youtube or got to other site. I am a web developer that uses flash and this is a huge problem. Can anyone help with a solution. I have uninstalled the flash player and reinstalled it. I have UP TO DATE VERSIONS OF EVERYTHING! It states in the SOLUTIONS Page to Disable hardware acceleration in Flash. I cannot do it before it crashes!! Chrome is working perfectly. I ONLY HAVE THIS PROBLEM ON FIREFOX AND SAFARI!

Modified by mswizard8

Chosen solution

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

Read this answer in context 31

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.9
  • Facebook Video Calling by Skype
  • 5.1.20513.0
  • Amazon MP3 Downloader Plugin 1.0.17
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • iPhoto6

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/Darwin/en-US/

Extensions

  • ColorZilla 2.8 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • Firebug 1.12.7 (firebug@software.joehewitt.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Web Developer 1.2.5 ({c45c406e-ab73-11d8-be73-000a95be3b12})
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • AOL Toolbar 1.2 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x9583
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'quartz', u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 2600 PRO OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: True
  • font.language.group: x-western
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1397080777
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.enable_java: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1395252737

Misc

  • User JS: No
  • Accessibility: No
Mike Schmid 0 solutions 7 answers

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Flash 11.3 crashes]] * [[Flash 11.3 doesn't load video in Firefox]] On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages: * http://forums.adobe.com/thread/1018071#TemporaryWorkaround * http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 (See [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html this Adobe blog post] for technical details about Flash protected mode.) Please tell us if this helped!

Helpful Reply

As I had stated in my post. All version of everything is UP TO DATE.

As I had stated in my post. All version of everything is UP TO DATE.
Mike Schmid 0 solutions 7 answers

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here]. <b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u> Please report back to see if this helped you! Thank you.
John99 971 solutions 13138 answers

Chosen Solution

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions

IF it is the same thing, as seems possible, it may be a known issue only affecting some Macs and the work around is to downgrade by using an uninstaller and reinstall the older versions * ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround <br />Apr 10, 2014 4:28 PM http://forums.adobe.com/thread/1447282 *# Download and run our uninstaller: http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_osx.dmg *# Download and run the version 12 installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_12_osx.dmg
John99 971 solutions 13138 answers

Note there is now a suitable Release of FlashPlayer 13 the following is from an update to the Adobe thread:

Update 4/16
I'm pleased to announce that Flash Player 13.0.0.201 for Mac is now available from http://get.adobe.com/flashplayer.  This release resolves the crash described in this thread.  As noted above, you can either download this immediately from adobe.com or wait for the update to be applied automatically, within 24 hours, via our recommended auto update mechanism.  If you encounter any problems updating, please visit http://helpx.adobe.com/flash-player.html for basic troubleshooting steps.
Note there is now a suitable Release of FlashPlayer 13 the following is from an update to the Adobe thread: ''Update 4/16'' ''I'm pleased to announce that Flash Player 13.0.0.201 for Mac is now available from http://get.adobe.com/flashplayer. This release resolves the crash described in this thread. As noted above, you can either download this immediately from adobe.com or wait for the update to be applied automatically, within 24 hours, via our recommended auto update mechanism. If you encounter any problems updating, please visit http://helpx.adobe.com/flash-player.html for basic troubleshooting steps.''