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Why do I have to sign in for mail every time I want to go to mail?

Posted

When I open Firefox and click on mail, each time I have to sign in with my email address and password even though each time I check the "keep me signed in " box. Very frustrating!!!!!!!!!!!!!!!!!!!!

When I open Firefox and click on mail, each time I have to sign in with my email address and password even though each time I check the "keep me signed in " box. Very frustrating!!!!!!!!!!!!!!!!!!!!

Additional System Details

Installed Plug-ins

  • Google Update
  • 5.1.30214.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Amazon MP3 Downloader Plugin 1.0.17
  • Musicnotes Viewer plugin 1.19.0 For more information visit www.musicnotes.com
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

More Information

jscher2000
  • Top 10 Contributor
8801 solutions 71984 answers

Your mail site usually will set a cookie. So in order for the site to recognize you after you exit and restart Firefox, these things have to be true:

  • You are not vising your mail site in a private window
  • You didn't change Firefox's default setting of accepting persistent cookies from all servers (first party and third party)
  • You do not have Firefox set to clear cookies at shutdown
  • You have not installed any add-ons that clear cookies
  • You do not have any external cleaning/security/privacy software that clears Firefox cookies

If you're not sure about your cookie settings, check out the Privacy panel of the Options dialog:

orange Firefox button (or Tools menu) > Options > Privacy

If you have "Firefox will: remember history" then cookies are accepted and retained.

If you have "Firefox will: use custom settings for history" you can check your cookie settings below that line.

If you have "Firefox will: never remember history" then you are going to be using full time private browsing and cookies are discarded between sessions.


If cookie settings are okay, and you would like advice on your extensions, it would be helpful if you could post a list of them. Open the Troubleshooting Information page using either:

  • Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the upper left corner, click the Copy text to clipboard button, then paste into a reply.

After previewing, you will see there is some extra information below the list of extensions that you can edit out if you like.

Your mail site usually will set a cookie. So in order for the site to recognize you after you exit and restart Firefox, these things have to be true: * You are not vising your mail site in a private window * You didn't change Firefox's default setting of accepting persistent cookies from all servers (first party and third party) * You do not have Firefox set to clear cookies at shutdown * You have not installed any add-ons that clear cookies * You do not have any external cleaning/security/privacy software that clears Firefox cookies If you're not sure about your cookie settings, check out the Privacy panel of the Options dialog: orange Firefox button (or Tools menu) > Options > Privacy If you have "Firefox will: remember history" then cookies are accepted and retained. If you have "Firefox will: use custom settings for history" you can check your cookie settings below that line. If you have "Firefox will: never remember history" then you are going to be using full time private browsing and cookies are discarded between sessions. ---- If cookie settings are okay, and you would like advice on your extensions, it would be helpful if you could post a list of them. Open the Troubleshooting Information page using either: * Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the upper left corner, click the Copy text to clipboard button, then paste into a reply. After previewing, you will see there is some extra information below the list of extensions that you can edit out if you like.
cor-el
  • Top 10 Contributor
  • Moderator
17591 solutions 159130 answers

You can let all cookies expire when you close Firefox.

  • Firefox/Tools > Options > Privacy > Cookies: Keep until: I close Firefox

Create a cookie 'allow' exception for cookies that you would like to keep.

  • Firefox/Tools > Options > Privacy > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.

You can let all cookies expire when you close Firefox. *Firefox/Tools > Options > Privacy > Cookies: Keep until: I close Firefox Create a cookie 'allow' exception for cookies that you would like to keep. *Firefox/Tools > Options > Privacy > Cookies: Exceptions In case you are using "Clear history when Firefox closes": *do not clear the Cookies *do not clear the Site Preferences *Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings *https://support.mozilla.org/kb/Clear+Recent+History Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data. Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.

Question owner

I tried the things you suggested and they did not solve the problem; I still have to sign in every time I go the the mail section. I need to talk to a real person who can walk me through the solution to the problem.

I tried the things you suggested and they did not solve the problem; I still have to sign in every time I go the the mail section. I need to talk to a real person who can walk me through the solution to the problem.
Matt
  • Top 10 Contributor
  • Moderator
3294 solutions 22771 answers

does your anti virus or other software package (LikeCCleaner) offer to protect your privacy when browsing? All the information I read here is about clearing Cookies and forcing a reset. This is happening to all the time. So if it is not a Firefox setting that is clearing the Cookies, perhaps it is another program. I remember Nortons used to show you your Cookies as some sort of tracking thing and offer to delete them when it did a scan, "for your provacy". It is something like that your looking for.

does your anti virus or other software package (LikeCCleaner) offer to protect your privacy when browsing? All the information I read here is about clearing Cookies and forcing a reset. This is happening to all the time. So if it is not a Firefox setting that is clearing the Cookies, perhaps it is another program. I remember Nortons used to show you your Cookies as some sort of tracking thing and offer to delete them when it did a scan, "for your provacy". It is something like that your looking for.
cor-el
  • Top 10 Contributor
  • Moderator
17591 solutions 159130 answers

If you have software like Advanced SystemCare that might reset some files to older versions to protect these files against changes then check the settings or uninstall this software.

If you have software like Advanced SystemCare that might reset some files to older versions to protect these files against changes then check the settings or uninstall this software.