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Cannot delete or move emails and outgoing emails not saving to SENT box half the time. CAUSED by AVAST internet security.

Posted

Often, though not always, when I open THUNDERBIRD I'm not able to delete or move messages. I need to close the program and reopen. Similarly, when sending emails, sometimes things works smoothly and sometimes they hang up on saving to the SENT box. Apparently they DO get sent but I can't keep a copy. If I close and reopen, then it works as it should.

I'm running Windows 8.1, AVAST internet security, and Thunderbird 24.3.

Often, though not always, when I open THUNDERBIRD I'm not able to delete or move messages. I need to close the program and reopen. Similarly, when sending emails, sometimes things works smoothly and sometimes they hang up on saving to the SENT box. Apparently they DO get sent but I can't keep a copy. If I close and reopen, then it works as it should. I'm running Windows 8.1, AVAST internet security, and Thunderbird 24.3.

Modified by Wayne Mery

Chosen solution

Okay. Pulling the AV off of Thunderbird's inbox (Profile) seems to have pretty much taken care of the issues. It hung up once ... but that's after a few hours so I'm satisfied. Thanks again, Alice.

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

finitarry 251 solutions 3421 answers

This is a Firefox forum. The Thunderbird forum is here:

This is a Firefox forum. The Thunderbird forum is here: * https://getsatisfaction.com/mozilla_messaging/topics

Question owner

Crap. Thanks. One of those days.  ;)

Crap. Thanks. One of those days. ;)
AliceWyman
  • Moderator
240 solutions 2597 answers

Actually, the Thunderbird support forum is now here.

I'll escalate this.

Actually, the Thunderbird support forum is now here. <s>I'll escalate this.</s>

Modified by AliceWyman

AliceWyman
  • Moderator
240 solutions 2597 answers

jimgrapek, Sorry for the confusion.

Thunderbird Support is in the process of being migrated from getsatisfaction.com/mozilla_messaging to here, so your question is in the right place. See Get community support.

If you still need help, or if you solved the problem, please post back and let us know.

'''jimgrapek,''' Sorry for the confusion. Thunderbird Support is in the process of being migrated from getsatisfaction.com/mozilla_messaging to here, so your question is in the right place. See [[Get community support]]. If you still need help, or if you solved the problem, please post back and let us know.

Question owner

Thanks, Alice, I'm disabling various plug-ins to see if that corrects the problems. Should know shortly.  ;)

Thanks, Alice, I'm disabling various plug-ins to see if that corrects the problems. Should know shortly. ;)

Question owner

Nope. That didn't do it. Thunderbird still locks up after ten or fifteen minutes for some reason.

I suspect it happened after one of the Windows updates though can't be sure. I could disable AVAST and reinstall AVG to see if that might make a difference if you know of any issues with AVAST. Otherwise... my 'fix' for the moment is to keep closing and reopening Thunderbird. When first opened everything seems to work fine. J.

Nope. That didn't do it. Thunderbird still locks up after ten or fifteen minutes for some reason. I suspect it happened after one of the Windows updates though can't be sure. I could disable AVAST and reinstall AVG to see if that might make a difference if you know of any issues with AVAST. Otherwise... my 'fix' for the moment is to keep closing and reopening Thunderbird. When first opened everything seems to work fine. J.
AliceWyman
  • Moderator
240 solutions 2597 answers

Helpful Reply

Jim, Hopefully one of the Thunderbird experts will be along soon (I don't use Thunderbird) but before uninstalling Avast you may want to check the Avast forums to see if other Windows 8 users are reporting Thunderbird issues. I did a search there and found:

I also found the following, in case it helps:

Jim, Hopefully one of the Thunderbird experts will be along soon (I don't use Thunderbird) but before uninstalling Avast you may want to check the [http://forum.avast.com Avast forums] to see if other Windows 8 users are reporting Thunderbird issues. I did a search there and found: *http://forum.avast.com/index.php?topic=146209.msg1061157#msg1061157 ''Thunderbird hangs in Win 8.1 during SAVE (to Draft folder)'' I also found the following, in case it helps: *http://kb.mozillazine.org/Antivirus_software#Compatible_antivirus_programs *https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Question owner

Wow, you're good. I'm going to see I can get my fancy AV software to skip over my inbox and it seems like that should do it. Thank you!

Wow, you're good. I'm going to see I can get my fancy AV software to skip over my inbox and it seems like that should do it. Thank you!

Chosen Solution

Okay. Pulling the AV off of Thunderbird's inbox (Profile) seems to have pretty much taken care of the issues. It hung up once ... but that's after a few hours so I'm satisfied. Thanks again, Alice.

Okay. Pulling the AV off of Thunderbird's inbox (Profile) seems to have pretty much taken care of the issues. It hung up once ... but that's after a few hours so I'm satisfied. Thanks again, Alice.
AliceWyman
  • Moderator
240 solutions 2597 answers

You're welcome.

Glad I was able to point you in the right direction.

You're welcome. Glad I was able to point you in the right direction.
finitarry 251 solutions 3421 answers

Alice, In the email messages to notify about a reply, why is the subject showing the name of the author of the message rather than the title of the thread? I found that a lot more useful in the Mozilla Messaging Forum.

Alice, In the email messages to notify about a reply, why is the subject showing the name of the author of the message rather than the title of the thread? I found that a lot more useful in the Mozilla Messaging Forum.
AliceWyman
  • Moderator
240 solutions 2597 answers

finitarry, I agree that support forum notification emails should be more relevant to the question asked but the best place to bring that up would either be in the recently filed bug 980805.... or in /forums/contributors

P.S. I just posted comments in the bug report and in /forums/contributors/710031#post-57965

'''finitarry, ''' I agree that support forum notification emails should be more relevant to the question asked but the best place to bring that up would either be in the recently filed [https://bugzilla.mozilla.org/show_bug.cgi?id=980805 bug 980805].... or in [/forums/contributors] P.S. I just posted comments in the bug report and in [/forums/contributors/710031#post-57965]

Modified by AliceWyman