Recent answers to Cannot delete or move emails and outgoing emails not saving to SENT box half the time. CAUSED by AVAST internet security.https://support.mozilla.org/en-US/questions/9885612014-03-06T19:07:25-08:00finitarry, I agree that support forum notification emails should be more relevant to the question a2014-03-06T19:07:25-08:00AliceWymanhttps://support.mozilla.org/en-US/questions/988561#answer-541343<p><strong>finitarry, </strong> I agree that support forum notification emails should be more relevant to the question asked but the best place to bring that up would either be in the recently filed <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=980805" rel="nofollow">bug 980805</a>.... or in <a href="/forums/contributors" rel="nofollow">/forums/contributors</a>
</p><p>P.S. I just posted comments in the bug report and in <a href="/forums/contributors/710031#post-57965" rel="nofollow">/forums/contributors/710031#post-57965</a>
</p>Alice,
In the email messages to notify about a reply, why is the subject showing the name of the aut2014-03-06T08:59:13-08:00finitarryhttps://support.mozilla.org/en-US/questions/988561#answer-541226<p>Alice,
In the email messages to notify about a reply, why is the subject showing the name of the author of the message rather than the title of the thread? I found that a lot more useful in the Mozilla Messaging Forum.
</p>You're welcome.
Glad I was able to point you in the right direction.
2014-03-05T05:59:49-08:00AliceWymanhttps://support.mozilla.org/en-US/questions/988561#answer-540780<p>You're welcome.
</p><p>Glad I was able to point you in the right direction.
</p>Okay. Pulling the AV off of Thunderbird's inbox (Profile) seems to have pretty much taken care of t2014-03-05T05:12:17-08:00jimgrapekhttps://support.mozilla.org/en-US/questions/988561#answer-540749<p>Okay. Pulling the AV off of Thunderbird's inbox (Profile) seems to have pretty much taken care of the issues. It hung up once ... but that's after a few hours so I'm satisfied. Thanks again, Alice.
</p>Wow, you're good. I'm going to see I can get my fancy AV software to skip over my inbox and it see2014-03-05T00:51:59-08:00jimgrapekhttps://support.mozilla.org/en-US/questions/988561#answer-540619<p>Wow, you're good. I'm going to see I can get my fancy AV software to skip over my inbox and it seems like that should do it. Thank you!
</p>Jim, Hopefully one of the Thunderbird experts will be along soon (I don't use Thunderbird) but befor2014-03-05T00:32:41-08:00AliceWymanhttps://support.mozilla.org/en-US/questions/988561#answer-540615<p>Jim, Hopefully one of the Thunderbird experts will be along soon (I don't use Thunderbird) but before uninstalling Avast you may want to check the <a href="http://forum.avast.com" rel="nofollow">Avast forums</a> to see if other Windows 8 users are reporting Thunderbird issues. I did a search there and found:
</p>
<ul><li><a href="http://forum.avast.com/index.php?topic=146209.msg1061157#msg1061157" rel="nofollow">http://forum.avast.com/index.php?topic=146209.msg1061157#msg1061157</a> <em>Thunderbird hangs in Win 8.1 during SAVE (to Draft folder)</em>
</li></ul>
<p>I also found the following, in case it helps:
</p>
<ul><li><a href="http://kb.mozillazine.org/Antivirus_software#Compatible_antivirus_programs" rel="nofollow">http://kb.mozillazine.org/Antivirus_software#Compatible_antivirus_programs</a>
</li><li><a href="https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues" rel="nofollow">https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues</a>
</li></ul>Nope. That didn't do it. Thunderbird still locks up after ten or fifteen minutes for some reason.
2014-03-05T00:06:14-08:00jimgrapekhttps://support.mozilla.org/en-US/questions/988561#answer-540603<p>Nope. That didn't do it. Thunderbird still locks up after ten or fifteen minutes for some reason.
</p><p>I suspect it happened after one of the Windows updates though can't be sure. I could disable AVAST and reinstall AVG to see if that might make a difference if you know of any issues with AVAST. Otherwise... my 'fix' for the moment is to keep closing and reopening Thunderbird. When first opened everything seems to work fine. J.
</p>Thanks, Alice, I'm disabling various plug-ins to see if that corrects the problems. Should know sh2014-03-04T22:35:03-08:00jimgrapekhttps://support.mozilla.org/en-US/questions/988561#answer-540579<p>Thanks, Alice, I'm disabling various plug-ins to see if that corrects the problems. Should know shortly. &nbsp;;)
</p>jimgrapek, Sorry for the confusion.
Thunderbird Support is in the process of being migrated from 2014-03-04T21:58:19-08:00AliceWymanhttps://support.mozilla.org/en-US/questions/988561#answer-540573<p><strong>jimgrapek,</strong> Sorry for the confusion.
</p><p>Thunderbird Support is in the process of being migrated from <a href="http://getsatisfaction.com/mozilla_messaging" rel="nofollow">getsatisfaction.com/mozilla_messaging</a> to here, so your question is in the right place. See <a href="/en-US/kb/get-community-support" rel="nofollow">Get community support</a>.
</p><p>If you still need help, or if you solved the problem, please post back and let us know.
</p>Actually, the Thunderbird support forum is now here.
I'll escalate this.
2014-03-04T06:39:45-08:00AliceWymanhttps://support.mozilla.org/en-US/questions/988561#answer-540390<p>Actually, the Thunderbird support forum is now here.
</p><p><s>I'll escalate this.</s>
</p>Crap. Thanks. One of those days. ;)
2014-03-04T06:03:37-08:00jimgrapekhttps://support.mozilla.org/en-US/questions/988561#answer-540378<p>Crap. Thanks. One of those days. &nbsp;;)
</p>This is a Firefox forum. The Thunderbird forum is here:
https://getsatisfaction.com/mozilla_messa2014-03-04T04:31:12-08:00finitarryhttps://support.mozilla.org/en-US/questions/988561#answer-540339<p>This is a Firefox forum. The Thunderbird forum is here:
</p>
<ul><li> <a href="https://getsatisfaction.com/mozilla_messaging/topics" rel="nofollow">https://getsatisfaction.com/mozilla_messaging/topics</a>
</li></ul>